1
Prepared
Claim facts, evidence index, deadlines, and requested amount are assembled for review.
Process proof
Prepared, dispatched, and acknowledged are different events
The record should show what happened, who reviewed it, and what evidence supports the status. It should never turn an email-provider receipt into an airline acknowledgement.
The filing audit trail
2
Route reviewed
A person checks the incident-specific official source and records the approved method.
3
Dispatched
The approved route and dispatch evidence are recorded. This is not yet an airline acknowledgement.
4
Acknowledged
An airline reference or other acknowledgement evidence is recorded before the claim is called officially filed.
Redacted sample—not a customer record
What the claim package contains
The final package is generated from the traveler's reviewed facts. The example masks personal and baggage identifiers.
AIRLINE BAGGAGE CLAIM — LOST
Passenger: ••••• •••••
Flight: XX123 · ATL → JFK · 2026-08-29
Bag tag: ••••••4567
Sections:
01 · Claim letter
02 · Incident timeline
03 · Evidence index
04 · Requested-amount worksheet
05 · Deadline and source notes
The responsibility boundary
You
Provide accurate flight, baggage, loss, and evidence details, and complete any airline portal step that requires the passenger.
My Bag Claim
Organize the claim file, identify missing evidence, verify the incident-specific route before dispatch, and keep dispatch separate from airline acknowledgement.
The airline
Acknowledge, investigate, decide, and pay or deny the claim. My Bag Claim cannot control the airline's decision or response time.