Terms of Service

1. Overview

My Bag Claim provides software-assisted, self-service baggage-claim preparation with product support. You review and submit your claim and handle airline correspondence. By using our website and services, you agree to these terms.

2. Services

Bag Claim Preparation ($29 USD one-time, one claim) includes guided facts, software-assisted completeness and consistency checks, itemized requested amounts, an evidence checklist, a personalized claim statement to copy or download, and product support.

You review all information, attach supporting documents, submit through the airline's official route and handle all correspondence and negotiations. Human claim review, filing on your behalf, representation and legal advice are not included. Software checks do not authenticate evidence, confirm legal entitlement or guarantee compensation.

Official airline reporting and tracking links, educational guides and deadline tools remain free. You may claim directly with an airline without purchasing our service.

Existing purchases

Previously purchased Templates, Auto-File and Concierge plans retain the benefits and refund terms that applied at purchase. They are no longer offered for new purchases. Existing filing services continue to distinguish preparation, dispatch and verified airline acknowledgement; preparation alone does not mean a claim was filed.

3. Disclaimer — Not Legal Advice

My Bag Claim is not a law firm and does not provide legal advice. Our preparation tools and educational content are informational. The prepared package uses the information you enter; you are responsible for checking its accuracy and suitability. For complex legal situations, we recommend consulting a licensed attorney.

4. Payment Terms

• Bag Claim Preparation is a one-time payment processed by Stripe.
• Prices are in US Dollars.
• Access to the paid package is granted when payment is confirmed.
• Each payment covers preparation of one claim, including corrections and re-export of that package. Additional claims require a new purchase.

5. Money-Back Guarantee

If your Bag Claim Preparation package is not useful, request a full refund within 14 days of purchase by emailing support@mybagclaim.com with the email used for purchase or your payment reference. No proof of airline compensation or denial is required.

Previous plans: The new 14-day policy does not replace the refund terms of existing Templates, Auto-File or Concierge purchases. Their recovery-below-plan-cost policy remains: if you recover less than the plan cost, email support with proof of the claim outcome within 90 days of purchase to request a full refund.

6. User Responsibilities

• You are responsible for checking all facts, requested amounts and evidence, confirming the airline’s requirements and deadlines, submitting the claim, and handling airline replies.
• You agree not to use the service for fraudulent claims.
• You must keep your account credentials secure.

7. Limitation of Liability

My Bag Claim is provided "as is" without warranty. We are not liable for claim outcomes, airline responses, or the accuracy of deadline calculations. Our maximum liability is limited to the amount you paid for the service.

8. Intellectual Property

All content, designs, and code on My Bag Claim are owned by us. Prepared claim documents are yours to use for their intended purpose (submitting your claim to an airline).

9. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, submit fraudulent claims, or abuse the service. You may delete your account at any time by contacting us.

10. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these terms, contact us at support@mybagclaim.com.