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About My Bag ClaimInternational baggage deadlines can be strict — written notice for damage may be due within 7 days. Domestic airline deadlines vary, so report problems promptly.
Know the Deadline.
Build the Evidence.
File a Complete Claim.
Lost, delayed, or damaged bag? Organize your documents, check the filing window, and prepare your airline claim.
One-time flat fee. No percentage of your recovery.
✓ Recovery-below-cost refund policy · One-time flat fee · See terms
Built from published DOT and Montreal Convention rules
Airline-specific filing guidance
Flat-fee help with no percentage taken
Critical deadlines apply to your claim. For many international trips, written notice is due within 7 days for damage or 21 days for delay. Domestic deadlines depend on the airline's contract. Report the problem as soon as possible and confirm the rule for your itinerary.
Simple Process
From Scattered Documents to a Ready-to-File Claim
A guided workflow helps you organize what happened and what supports your request.
The airline decides the claim outcome and timing.
1
Add Your Documents
Bring together your boarding pass, baggage tag, Property Irregularity Report (PIR), receipts, and photos.
One organized file2
Prepare Your Claim
Structure the facts, evidence, filing window, and relevant published passenger-rights rules.
Evidence-led3
Review and Submit
Review the completed claim, then submit it yourself or choose Auto-File for submission assistance.
You approve firstA Clear Division of Work
You provide
The facts
documents, dates, and losses
→
We help organize
The claim file
deadlines, evidence, and submission
Why Claims Get Complicated
The Rules Change With the Trip and the Airline
A complete record makes it easier to understand the deadline, support the amount requested, and respond if the airline asks for more.
Different Airline Forms
Submission paths and required fields vary by airline, making it easy to overlook a document or lose track of the next step.
Unclear Documentation Requirements
Receipts, baggage tags, photos, repair estimates, and written reports may all matter depending on the claim.
Contradictory Deadline Confusion
International treaty windows and domestic airline terms are not the same. The applicable rule depends on the itinerary and issue.
Valuation and Exclusions
Airlines may apply depreciation, request proof of value, or rely on exclusions in their contracts of carriage.
Why Flat-Fee Wins
Keep More of What You're Owed
AirHelp publicly lists a 35% standard service fee for its Compensation Service.
A flat fee does not increase with the amount recovered.
| My Bag Claim | 35% fee example | |
|---|---|---|
| Fee model | Flat fee | 35% service fee |
| Cost on a $2,000 recovery | $49 | $700 |
| You keep (before other costs) | $1,951 | $1,300 |
| Fee increases with recovery | ✗ | ✓ |
Example math assumes a $2,000 recovery and My Bag Claim Auto-File at $49. AirHelp's published terms also list a separate 15% legal-action fee when legal action is required.
Eligibility, services, and actual recovery vary; this is a fee comparison, not an outcome estimate.
Simple, Transparent Pricing
Choose the Help Your Claim Needs.
Domestic baggage liability can be capped at $4,700 per passenger, but that ceiling is not an automatic payout. Choose a flat-fee plan based on how much filing help you want.
All plans are one-time payments. No subscriptions. No hidden fees.
📄
Templates
Generate professional legal documents and submit the claim yourself.
$39
$29
one-time payment
- ✓Deadline calculator with countdown timers
- ✓Know Your Rights education center
- ✓50+ airline database
- ✓Legal Template Generator
- ✓4 template types: damage report, demand letter, DOT complaint, appeal
- ✓Montreal Convention & DOT citations included
- ✓Unlimited template generation
- ✓Download as PDF or Word
- ✓Save calculation history
⭐ Most Popular
🚀
Auto-File
Human-reviewed filing assistance with verified route and acknowledgement tracking.
$59
$49
one-time payment
✔ Refund policy subject to published terms
Everything in Templates, plus:
- ✓Human review of the official incident route
- ✓Professional claim package and filing assistance
- ✓Secure document upload and package review
- ✓Dispatch and airline acknowledgement tracked separately
- ✓Automated follow-up reminders
- ✓Recovery-below-cost refund policyNEW
Human Review
⚖️
Concierge
A human expert reviews your claim and supports documented escalation steps.
$199
$149
one-time payment
✔ Refund policy subject to published terms
Everything in Auto-File, plus:
- ✓Human expert reviews your claim file
- ✓Escalation letter drafting (if airline ignores you)
- ✓DOT complaint preparation and reviewed filing assistance
- ✓Small claims court preparation kit
- ✓30-day follow-up support & status updates
- ✓Priority support
vs. AirHelp: My Bag Claim charges a flat $149. AirHelp publicly lists a 35% standard service fee for its Compensation Service; its terms and service scope vary.
Why flat-fee?
My Bag Claim Auto-File: $49 flat
My Bag Claim Concierge: $149 flat
AirHelp standard fee: 35% of recovery
35% on a $2,000 recovery: $700
Not affiliated with any airline. Claim outcomes and timing are decided by the airline. Templates are informational, not legal advice.
Know Your Rights
Published rules define liability limits and filing windows—not a guaranteed payment.
Lost Bag
US DomesticUp to $4,700
per DOT regulation 14 CFR Part 254
InternationalUp to 1,519 SDR (~$2,000)
per the Montreal Convention
The liability limit is a ceiling, not an automatic payout. Document contents, value, and any baggage fee paid.
Delayed Bag
Interim expensesActual, reasonable costs
keep receipts for verifiable essentials; arbitrary daily caps are not allowed
Filing deadline21 days
after receiving your bag (international)
Keep all receipts. Reimbursement remains subject to the applicable liability limit and facts of the claim.
Damaged Bag
Your rightRepair or replace
structural damage, broken handles/zippers, torn fabric
Max (domestic)Up to $4,700
per DOT regulation 14 CFR Part 254
Max (international)Up to 1,519 SDR (~$2,000)
per the Montreal Convention
Report deadline7 days
in writing for international flights (Montreal Convention, Art. 31)
Airlines may exclude normal wear, pre-existing damage, or improper packing. Report visible damage before leaving the airport when possible.
Key Deadlines
- !7 days to report damage in writing (international)
- !21 days to file a delayed bag claim (international)
- !2 years to bring an action under the Montreal Convention
Escalation Options
- 1Written appeal to airline Customer Relations
- 2DOT complaint at transportation.gov after giving the airline a chance to respond
- 3Small claims court may be an option; rules and jurisdiction vary
Accountable by design
Trust the record, not a payout promise
Every paid claim is placed in human review. Dispatch and airline acknowledgement are recorded as separate stages, because sending a claim is not proof that an airline received or accepted it.
Plain-language security
See how claim records, documents, payments, analytics, and photo scanning are handled.
Read our security approachA visible filing record
See what is prepared, reviewed, dispatched, and acknowledged—and why those stages differ.
See the process and sampleFrequently Asked Questions About Airline Baggage Claims
The free plan gives you deadline tracking so you never miss a filing window. The Templates plan ($29) generates professional legal documents that you submit yourself. Auto-File ($49) adds human review of the incident-specific official route, filing assistance, dispatch tracking, and airline acknowledgement verification. If an airline requires customer portal action, we make that clear. Concierge ($149) adds priority expert support for escalation steps.
Your Deadline Is Counting Down.
Start Your Claim Now.
Start with the filing window, then put your documents and request in one complete record.
You review the claim before it is submitted.
✓ Recovery-below-cost refund policy · One-time flat fee · See terms
Still gathering info? Read our Lost Baggage Guide (PIR, deadlines, what to do at the airport).