SAS Baggage Claim: Compensation Limits & How to File
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
30 days
Claim Types
3
To get SAS baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at SAS's claims portal.
SAS Baggage Claims & Compensation: What You Need to Know
SAS, a member of the SkyTeam alliance is based in SE and serves as a prominent European carrier. When filing a baggage claim with SAS, your rights and the airline's obligations are determined by EU law and the Montreal Convention for your flight route. As an EU-regulated carrier, the Montreal Convention applies to both domestic and international flights, meaning passengers receive strong liability protections regardless of route.
Here are the key facts about SAS's baggage claim process: The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 30 days. Preparing your documentation in advance and meeting every deadline will put your claim in the strongest possible position.
Strategic tip for SAS claims: the the executive office channel (rated 72% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file claim with allmanna reklamationsnamnden (arn - swedish national board for consumer disputes) or local small claims court; our data for SAS has a confidence score of 85%; last verified in February 2026.
Compared to other airlines in our database: SAS's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.
SAS Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31, EU Reg 889/2002 |
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Montreal Convention
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Baggage Service Office
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓pir report
Property Irregularity Report from airport
- ✓interim expense receipt
Receipts for interim expenses (toiletries, clothing, etc.)
Note: Keep all receipts. Must be reasonable and necessary.
- ✓itemized list
Detailed list of bag contents with estimated values
Note: Include purchase dates and values for each item.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
- ○receipt
Original purchase receipts for claimed items
SAS Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items, perishables
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items, perishables
SAS Contact Information
Baggage Hotline
+46 8 797 0000
Hours: Mon-Sun 7AM-10PM CET
Avg wait: 25 min
SAS baggage claims hotline. Have your booking reference and PIR number ready.
Claims Mailing Address
SAS, Frosundaviks Alle 1, SE-195 87 Stockholm, Sweden
Send formal written claims via registered post.
Claims Email
customer.relations@flysas.com
Customer Relations email. Response time: 7-14 days.
Customer Service
1-800-221-2350
Hours: Mon-Fri 9AM-7PM EST
Avg wait: 30 min
US customer service number for SAS.
Executive Office
Anko van der Werff, CEO - Frosundaviks Alle 1, SE-195 87 Stockholm, Sweden
Executive escalation. Use only after other channels exhausted.
Social Media
@SAS on Twitter/X
Hours: 24/7
Active social media support. DM for privacy.
Claim Forms & Portals
Escalation Path
internal
60% successCall SAS Customer Service at +46 770 727 727 (Sweden) or local number with PIR reference
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
65% successSubmit written complaint via SAS Customer Relations online form at flysas.com/feedback
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
70% successSend executive escalation letter to CEO Anko van der Werff at SAS, SE-195 87 Stockholm, Sweden
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
70% successFile complaint with Swedish Consumer Agency (Konsumentverket) or relevant Scandinavian NEB
When to escalate: All internal options exhausted
Avg resolution: 30 days
legal
80% successBest Success RateFile claim with Allmanna reklamationsnamnden (ARN - Swedish National Board for Consumer Disputes) or local small claims court
When to escalate: Regulatory complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is SAS's maximum baggage liability for domestic flights?
SAS's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is SAS's maximum baggage liability for international flights?
SAS's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with SAS?
Bag declared lost after 21 days. File formal claim within 21 days.
Does SAS cover expenses while my bag is delayed?
Yes, SAS provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does SAS exclude from baggage liability?
SAS excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items, perishables. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing SAS bag online?
Yes, SAS uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at SAS's tracking portal.
How does SAS calculate the value of lost items?
SAS applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from SAS for lost or delayed baggage?
SAS's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach SAS about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for SAS baggage claims, with an effectiveness rating of 72%.
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