Aerolineas Argentinas Lost or Damaged Baggage: Compensation & Claim Guide
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Aerolineas Argentinas baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at Aerolineas Argentinas's claims portal.
Aerolineas Argentinas Baggage Claims & Compensation: What You Need to Know
Aerolineas Argentinas is a Latin American carrier headquartered in AR, a member of the SkyTeam alliance. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with Aerolineas Argentinas, time-sensitive actions are critical. The tightest deadline is 3 days from the incident; interim expenses are covered up to $35; excluded items include jewelry, cash, electronics; typical response time is 14 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: the the executive office channel (rated 72% effective) tends to yield the best results; the escalation path with the highest success rate (75%) involves file claim via defensa del consumidor or small claims court (justicia nacional en lo comercial); our data for Aerolineas Argentinas has a confidence score of 80%; last verified in February 2026.
Compared to other airlines in our database: Aerolineas Argentinas's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $35 is below average. These figures are based on data from 56 airlines.
Aerolineas Argentinas Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 3 days | Codigo Aeronautico Art. 150 |
| domestic | File Claim Online | 10 days | Codigo Aeronautico Art. 150 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Codigo Aeronautico Art. 150
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 10 days | Codigo Aeronautico Art. 150 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Codigo Aeronautico
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 10 days | Codigo Aeronautico Art. 150 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Codigo Aeronautico
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Baggage Service Office
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
Aerolineas Argentinas Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $35 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $35 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
Aerolineas Argentinas Contact Information
Baggage Hotline
+54 11 5199 3869
Hours: Mon-Fri 8AM-8PM, Sat-Sun 9AM-6PM ART
Avg wait: 25 min
Aerolineas Argentinas baggage claims line. Have your booking reference and PIR number ready.
Claims Mailing Address
Aerolineas Argentinas S.A., Bouchard 547, C1106ABG, Ciudad Autonoma de Buenos Aires, Argentina
Send formal written claims via registered post (carta certificada).
Claims Email
contacto@aerolineas.com.ar
General contact email for claims. Response time: 10-21 days. Spanish preferred.
Customer Service
1-866-897-7901
Hours: 24/7
Avg wait: 30 min
US toll-free customer service number.
Executive Office
Fabian Lombardo, CEO - Aerolineas Argentinas, Bouchard 547, C1106ABG, Buenos Aires, Argentina
Executive escalation. Use only after other channels exhausted.
Social Media
@Aerolineas_AR on Twitter/X
Hours: 24/7
Active social media support. DM for privacy. Spanish preferred.
Claim Forms & Portals
Escalation Path
internal
55% successCall baggage claims line at +54 11 5199 3869 or US 1-866-897-7901 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
60% successSubmit written complaint via contacto@aerolineas.com.ar or Aerolineas Argentinas website contact form
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
65% successSend executive escalation letter to CEO Fabian Lombardo at Aerolineas Argentinas, Bouchard 547, Buenos Aires
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
68% successFile complaint with ANAC Argentina (Administracion Nacional de Aviacion Civil) or COPREC consumer mediation service
When to escalate: All internal options exhausted
Avg resolution: 30 days
Body: ANAC Argentina / COPREC
legal
75% successBest Success RateFile claim via Defensa del Consumidor or small claims court (Justicia Nacional en lo Comercial)
When to escalate: ANAC/COPREC complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is Aerolineas Argentinas's maximum baggage liability for domestic flights?
Aerolineas Argentinas's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Aerolineas Argentinas's maximum baggage liability for international flights?
Aerolineas Argentinas's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Aerolineas Argentinas?
Bag declared lost after 21 days. File formal claim within 10 days per Argentine Codigo Aeronautico.
Does Aerolineas Argentinas cover expenses while my bag is delayed?
Yes, Aerolineas Argentinas provides interim expense coverage up to $35 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does Aerolineas Argentinas exclude from baggage liability?
Aerolineas Argentinas excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Aerolineas Argentinas bag online?
Yes, Aerolineas Argentinas uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Aerolineas Argentinas's tracking portal.
How does Aerolineas Argentinas calculate the value of lost items?
Aerolineas Argentinas applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Aerolineas Argentinas for lost or delayed baggage?
Aerolineas Argentinas's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Aerolineas Argentinas about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Aerolineas Argentinas baggage claims, with an effectiveness rating of 72%.
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