Aeromexico Baggage Claim: Compensation for Lost, Delayed & Damaged Bags
Domestic Max
$2,175
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Aeromexico baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,175. International compensation is capped at 1519 SDR (~$2,175). File online at Aeromexico's claims portal.
Aeromexico Baggage Claims & Compensation: What You Need to Know
Headquartered in MX, a member of the SkyTeam alliance, Aeromexico operates as a major Latin American airline. Your baggage claim rights with Aeromexico are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
Aeromexico is Mexico's largest airline and a SkyTeam member. All international Aeromexico flights are covered by the Montreal Convention, providing baggage liability up to 1,519 SDR (~$2,000). US passengers can reach Aeromexico's baggage services at 1-800-237-6639 in English or Spanish. Aeromexico uses WorldTracer for global bag tracking, and you can file claims both at the airport counter and online through aeromexico.com.
Aeromexico's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; excluded items include Money, Jewelry, Electronics; typical response time is 14 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the the executive office channel (rated 80% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file with profeco (90% reconciliation rate); our data for Aeromexico has a confidence score of 88%; last verified in February 2026.
Compared to other airlines in our database: Aeromexico's domestic liability cap of $2,175 is 11% below the industry average of $2,431; their international limit of ~$2,175 sits above the average. These figures are based on data from 56 airlines.
Aeromexico Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 7 days | Mexican Federal Civil Aviation Law |
| international | Submit Documentation | 7 days | Montreal Convention Article 31 |
If missed: Claim may be denied
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 21 days | Mexican Federal Civil Aviation Law |
| international | Submit Documentation | 21 days | Montreal Convention Article 31 |
If missed: Right to compensation may be forfeited
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 21 days | Mexican Federal Civil Aviation Law |
| international | Submit Documentation | 21 days | Montreal Convention Article 35 |
If missed: File compensation claim with documentation
Documentation Requirements
Required Documents
- ✓pir report
Damage report from airport
Note: Document at baggage desk before leaving
- ✓photo
Photos of baggage damage
Note: Before and after opening; close-ups
- ✓id document
Government-issued photo ID
Note: Must match booking name
- ✓interim expense receipt
Receipts for essential purchases
Note: Only essential items; keep originals
- ✓pir report
Property Irregularity Report
Note: 10-character alphanumeric code
- ✓boarding pass
Proof of travel
Note: Keep passes for connecting flights
- ✓baggage tag
Baggage receipt tag
Note: Verify series matches luggage label
- ✓itemized list
Detailed inventory of lost items
Note: Include brand, value, purchase date
Recommended (Optional)
- ○repair estimate
Repair quote
- ○receipt
Proof of value for items
Aeromexico Liability Limits
Domestic Flights
$2,175
1519 SDR
Montreal Convention
Excluded: Money, Jewelry, Electronics, Photography equipment, Medication
International Flights
$2,175
1519 SDR
Montreal Convention
Excluded: Money, Jewelry, Electronics, Photography equipment, Medication
Aeromexico Contact Information
Baggage Hotline
+1-855-546-5596
Hours: Business hours
Dedicated lost and found baggage line
Claims Mailing Address
3663 N Sam Houston Pkwy E Ste 500, Houston, TX 77032-3611
US mailing address. Alt: PO Box 282219, San Francisco, CA 94128
Claims Email
customerrelations@aeromexico.com
Also: atomexlostfound@aeromexico.com for lost & found
Customer Service
+1-800-237-6639
Hours: 24/7
Primary US toll-free for all inquiries
Executive Office
acastaneda@aeromexico.com
Andres Castaneda - Chief Customer & Digital Officer
Social Media
@Aeromexico on Twitter/X
Hours: Business hours
Response time typically 1-2 hours
Claim Forms & Portals
Escalation Path
internal
65% successContact Customer Relations: customerrelations@aeromexico.com or +1-800-237-6639
When to escalate: Initial baggage issue
Avg resolution: 14 days
internal
55% successEscalate to Chief Customer Officer: acastaneda@aeromexico.com
When to escalate: Level 1 unresolved
Avg resolution: 21 days
regulatory
70% successFile DOT complaint
When to escalate: Airline channels exhausted (US flights)
Avg resolution: 60 days
regulatory
80% successBest Success RateFile with PROFECO (90% reconciliation rate)
When to escalate: Mexico flights or additional pressure needed
Avg resolution: 30 days
Body: PROFECO
legal
75% successFile in small claims court. No attorney required.
When to escalate: All regulatory options exhausted
Avg resolution: 60 days
Frequently Asked Questions
How do I file a lost baggage claim with Aeromexico?
Report your missing bag at Aeromexico's airport baggage counter immediately to get a Property Irregularity Report (PIR). Then file a formal claim within 21 days through Aeromexico's website or customer service. You'll need your boarding pass, bag tag receipt, PIR reference number, and an itemized list of contents with estimated values.
What compensation does Aeromexico offer for delayed baggage?
Aeromexico reimburses reasonable interim expenses (toiletries, clothing, essentials) while your bag is delayed. Keep all receipts. Under the Montreal Convention, Aeromexico's liability for international flights is capped at 1,519 SDR (~$2,000). If your bag isn't returned within 21 days, it's declared lost and you can file for full compensation.
What is Aeromexico's baggage claim phone number for US passengers?
US-based passengers can contact Aeromexico's baggage services at 1-800-237-6639 (1-800-AEROMEX). The line handles baggage claims in both English and Spanish. For faster resolution, have your PIR reference number, flight confirmation code, and bag tag number ready when you call. You can also file and track claims through aeromexico.com.
What documents does Aeromexico require for a lost baggage claim?
Aeromexico requires your boarding pass, checked bag tag receipt, the PIR reference number from the airport, a government-issued ID, and an itemized list of your bag's contents with estimated depreciated values. For damage claims, include photos taken at the airport. Original purchase receipts for high-value items significantly increase your compensation. Submit all documentation within 21 days of your flight for delayed bags or within 7 days for damaged bags.
How do I escalate a denied Aeromexico baggage claim?
If Aeromexico denies your claim or does not respond within 30 days, submit a written appeal to their customer relations department referencing the Montreal Convention and your PIR number. For flights arriving in or departing from the US, file a complaint with the US DOT at airconsumer.dot.gov. You can also contact Mexico's aviation authority AFAC (Agencia Federal de Aviacion Civil) or pursue the claim through small claims court in your jurisdiction.
What is Aeromexico's maximum baggage liability for domestic flights?
Aeromexico's maximum liability for domestic flights is $2,175 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Aeromexico's maximum baggage liability for international flights?
Aeromexico's maximum liability for international flights is 1519 SDR (approximately $2,175) under the Montreal Convention. SDR values fluctuate with exchange rates.
What items does Aeromexico exclude from baggage liability?
Aeromexico excludes the following items from baggage liability: Money, Jewelry, Electronics, Photography equipment, Medication. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Aeromexico bag online?
Yes, Aeromexico uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Aeromexico's tracking portal.
How does Aeromexico calculate the value of lost items?
Aeromexico applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Aeromexico for lost or delayed baggage?
Aeromexico's maximum baggage compensation is up to $2,175 for domestic flights, and up to 1519 SDR (approximately $2,175) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Aeromexico about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Aeromexico baggage claims, with an effectiveness rating of 80%.
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