AF
SkyTeamVerified

Air France Baggage Compensation: EU Rights & Montreal Convention

Domestic Max

$2,000

International Max

1519 SDR

Avg Response

14 days

Claim Types

3

To get Air France baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at Air France's claims portal.

Air France Baggage Claims & Compensation: What You Need to Know

Air France is a European carrier headquartered in FR, a member of the SkyTeam alliance. Under EU Regulation 889/2002 and the Montreal Convention, passengers have defined rights when baggage is lost, damaged, or delayed. As an EU-regulated carrier, the Montreal Convention applies to both domestic and international flights, meaning passengers receive strong liability protections regardless of route.

When filing a claim with Air France, time-sensitive actions are critical. The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 14 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.

For the best chance of resolving your claim: the the executive office channel (rated 78% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file with mediateur tourisme et voyage (mtv) mediation or french court; our data for Air France has a confidence score of 90%; last verified in February 2026.

Compared to other airlines in our database: Air France's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.

Air France Claim Deadlines

Damaged Baggage

Flight TypeActionDeadlineRegulation
domesticReport at Airport7 daysMontreal Convention Art. 31
domesticFile Claim Online21 daysMontreal Convention Art. 31
internationalReport at Airport7 daysMontreal Convention Art. 31
internationalFile Claim Online21 daysMontreal Convention Art. 31

If missed: Claim barred under Montreal Convention Article 31

Delayed Baggage

Flight TypeActionDeadlineRegulation
domesticFile Claim Online21 daysMontreal Convention Art. 31
internationalFile Claim Online21 daysMontreal Convention Art. 31

If missed: Claim barred under Montreal Convention Article 31

Lost Baggage

Flight TypeActionDeadlineRegulation
domesticFile Claim Online21 daysMontreal Convention Art. 31, 35
internationalFile Claim Online21 daysMontreal Convention Art. 31, 35

If missed: Claim barred under Montreal Convention

Documentation Requirements

Required Documents

  • pir report

    Property Irregularity Report from airport

    Note: Get before leaving the airport.

  • boarding pass

    Boarding pass or e-ticket

  • baggage tag

    Baggage claim check

  • photo

    Photos of damage

  • interim expense receipt

    Receipts for essential emergency purchases

    Note: Toiletries, underwear, essential clothing only.

  • pir report

    Property Irregularity Report

  • boarding pass

    Boarding pass or e-ticket

  • itemized list

    Inventory of contents with values

  • receipt

    Receipts for claimed items

  • pir report

    Property Irregularity Report

  • boarding pass

    Boarding pass or e-ticket

  • baggage tag

    Baggage claim check

Recommended (Optional)

  • receipt

    Purchase receipt or repair estimate

Air France Liability Limits

Domestic Flights

$2,000

1519 SDR

Montreal Convention

Interim expenses: up to $50 (5 days)

Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items

International Flights

$2,000

1519 SDR

Montreal Convention

Interim expenses: up to $50 (5 days)

Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items

Air France Contact Information

Baggage Hotline

+33 9 69 39 36 54

Hours: Mon-Fri 8AM-8PM, Sat-Sun 8AM-6PM CET

Avg wait: 25 min

Air France baggage service. US callers: 1-800-237-2747.

Effectiveness68%

Claims Mailing Address

Air France Customer Relations, 45 rue de Paris, 95747 Roissy CDG Cedex, France

Send formal claims via registered post (lettre recommandee).

Effectiveness72%

Claims Email

customer.relations@airfrance.fr

Customer relations email. Response time: 14-28 days.

Effectiveness58%

Customer Service

1-800-237-2747

Hours: 24/7

Avg wait: 30 min

US customer service number.

Effectiveness65%

Executive Office

Benjamin Smith, CEO - Air France-KLM, 2 rue Robert Esnault-Pelterie, 75007 Paris, France

Air France-KLM Group CEO. Use after other channels exhausted.

Effectiveness78%

Social Media

@airfrance on Twitter/X

Hours: 24/7

Active social media support.

Effectiveness70%

Claim Forms & Portals

Online Claim Form

Online Portal

Submit via online

Typical response: 14 days

Open

Delayed Baggage Claim

Online Portal

Submit via online

Typical response: 14 days

Open

Lost Baggage Claim

Online Portal

Submit via online

Typical response: 28 days

Open

Escalation Path

1

internal

60% success

Call Air France baggage service or US number 1-800-237-2747

When to escalate: No response in 7 days

Avg resolution: 7 days

2

internal

64% success

Submit written complaint to Customer Relations at customer.relations@airfrance.fr

When to escalate: Claim denied or inadequate offer

Avg resolution: 21 days

3

internal

70% success

Send executive escalation letter to CEO Benjamin Smith at Air France-KLM, 2 rue Robert Esnault-Pelterie, 75007 Paris

When to escalate: Customer Relations response unsatisfactory

Avg resolution: 14 days

4

regulatory

68% success

File complaint with DGAC (Direction Generale de l'Aviation Civile)

When to escalate: All internal options exhausted

Avg resolution: 30 days

Body: DGAC (Direction Generale de l'Aviation Civile)

5

legal

80% successBest Success Rate

File with Mediateur Tourisme et Voyage (MTV) mediation or French court

When to escalate: DGAC complaint unsuccessful

Avg resolution: 60 days

Frequently Asked Questions

What is Air France's maximum baggage liability for domestic flights?

Air France's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.

What is Air France's maximum baggage liability for international flights?

Air France's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.

How long do I have to file a lost baggage claim with Air France?

Bag declared lost after 21 days. File formal claim.

Does Air France cover expenses while my bag is delayed?

Yes, Air France provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.

What items does Air France exclude from baggage liability?

Air France excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.

Can I track my missing Air France bag online?

Yes, Air France uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Air France's tracking portal.

How does Air France calculate the value of lost items?

Air France applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.

How much compensation can I get from Air France for lost or delayed baggage?

Air France's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.

What's the fastest way to reach Air France about a baggage claim?

Based on our data, contacting the executive office is the most effective channel for Air France baggage claims, with an effectiveness rating of 78%.

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