Volaris Baggage Compensation: Lost, Delayed & Damaged Claims
International Max
1519 SDR
Claim Types
3
To get Volaris baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). International compensation is capped at 1519 SDR (~$1,900).
Volaris Baggage Claims & Compensation: What You Need to Know
Volaris is a Latin American carrier headquartered in MX. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with Volaris, time-sensitive actions are critical. The tightest deadline is 5 days from the incident; excluded items include money, jewelry, art. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: our filing data for Volaris is periodically reviewed; last verified in June 2026.
Compared to other airlines in our database: their international limit of ~$1,900 is slightly below the average. These figures are based on data from 83 airlines.
Volaris Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | — | Mexican Civil Aviation Law (Ley de Aviacion Civil) |
| international | Report at Airport | — | Montreal Convention Art. 31 |
| international | File Claim Online | 7 days | Montreal Convention Art. 31 |
If missed: Failure to claim in time presumes baggage was delivered in good condition
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 5 days | Mexican Civil Aviation Law (Ley de Aviacion Civil) |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Loss of right to delayed-baggage compensation
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | Submit Documentation | 30 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention
Documentation Requirements
Required Documents
- ✓pir report
Baggage Irregularity Report (PIR) filed at the airport customer service desk
Note: Get this BEFORE leaving the baggage claim area. On connecting flights, file at your final destination airport.
- ✓boarding pass
Boarding pass for the affected flight
- ✓baggage tag
Baggage claim tag (checked-bag sticker)
- ✓id document
Government-issued photo ID of the passenger
- ✓photo
Photos of the bag tag (front and back), the damaged area, and the full luggage
Note: Include close-ups of the damage and full-bag photos as required by the self-service module.
- ✓pir report
Baggage Irregularity Report filed at the airport before leaving the claim area
- ✓boarding pass
Boarding pass for the affected flight
- ✓baggage tag
Baggage claim tag
- ✓pir report
Baggage Irregularity Report from the airport
- ✓boarding pass
Boarding pass for the affected flight
- ✓id document
Government-issued photo ID and valid baggage password
Note: Volaris requires the valid baggage password assigned at check-in to release a lost-bag claim.
- ✓itemized list
Complete inventory of bag contents with estimated values (on the Formal Baggage Claim Form)
Note: Be as detailed as possible; include brand names, purchase dates and condition.
- ✓receipt
Proof of purchase for claimed items
Note: Required to substantiate value. Credit card statements and photos of items also helpful.
Recommended (Optional)
- ○interim expense receipt
Receipts for emergency essential purchases during the delay
Volaris Liability Limits
International Flights
$1,900
1519 SDR
Montreal Convention
Excluded: money, jewelry, art, precious_stones, precious_metals, documents, securities, passports, glasses, electronics, cameras, cell_phones, computers, medication, perishable_items, fragile_items
Volaris Contact Information
These are general support contacts for reference. They are not treated as verified claim filing destinations unless an incident-specific route is separately verified below.
Baggage Hotline
+52 55 5898 8599
Official Volaris WhatsApp line for assistance. No dedicated baggage phone line is published; baggage follow-up is handled through the mybag.aero folio portal.
Claims Mailing Address
Volaris Customer Relations, Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13, Colonia Zedec Santa Fe, Alvaro Obregon, Mexico City 01210, Mexico
Corporate headquarters address used for formal written claims and escalations.
Claims Email
patricia.miramontes@volaris.com
Customer Resolution Manager (Patricia Miramontes) per Elliott Report executive-contacts directory. Volaris does not publish a general claims email; primary intake is the Help Center folio system (https://tuexperiencia.volaris.com). Verify before use.
Customer Service
+52 55 1102 8000
Mexico call center. For tickets and additional services; baggage issues should be raised via the Help Center folio system.
Customer Service
+1-855-865-2747
US call center (1-855-VOLARIS). For flight tickets and additional services. TTY USA: +1-855-425-2002.
Executive Office
Enrique Beltranena, Founder & CEO - Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13, Colonia Zedec Santa Fe, Alvaro Obregon, Mexico City 01210, Mexico
Executive escalation (enrique.beltranena@volaris.com per Elliott Report). Use only after other channels exhausted.
Want human-reviewed filing assistance?
We verify the incident-specific official route for Volaris, review the package, and track dispatch and airline acknowledgement separately.
Escalation Path
internal
Raise a folio through the Volaris Help Center "Tu Experiencia" (https://tuexperiencia.volaris.com) or the mybag.aero portal, or contact via WhatsApp +52 55 5898 8599 with your reservation code and file reference
When to escalate: Initial Baggage Irregularity Report filed, no resolution within 7 days
internal
Submit a formal written complaint to Volaris Customer Relations. Volaris acknowledges within 30 days and issues a written response within 60 days.
When to escalate: Claim denied or inadequate offer; no written response
internal
Send an executive escalation letter to Founder & CEO Enrique Beltranena at the Mexico City headquarters
When to escalate: Customer Relations response unsatisfactory
regulatory
File a complaint with the US Department of Transportation (for flights to/from the US) and/or PROFECO in Mexico for domestic itineraries
When to escalate: All internal options exhausted (US-touching itinerary) or no response after 30 days
legal
Pursue legal action under the Montreal Convention (international itineraries; 2-year limitation, Art. 35) in small claims / appropriate court, or consult an aviation attorney
When to escalate: Regulatory complaint unsuccessful
Frequently Asked Questions
What is Volaris's maximum baggage liability for international flights?
Volaris's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Volaris?
A delayed bag not recovered is treated as lost. After 3 days from arrival the lost-bag claim form becomes available; if not delivered or Volaris admits loss, the Formal Baggage Claim Form must be submitted within a maximum of 30 days after the 21-day point. Lawsuit must be filed within 2 years.
What items does Volaris exclude from baggage liability?
Volaris excludes the following items from baggage liability: money, jewelry, art, precious_stones, precious_metals, documents, securities, passports, glasses, electronics, cameras, cell_phones, computers, medication, perishable_items, fragile_items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
How does Volaris calculate the value of lost items?
Volaris applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Volaris for lost or delayed baggage?
Volaris's maximum baggage compensation is up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
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