Delayed bag
Create or retrieve the Qatar Airways file, monitor its status, and preserve receipts for reasonable expenses caused by the delay.
Prepare my delayed-bag claim →QR
oneworldSource-checkedQatar Airways Baggage Claim: Official Report, Evidence & Deadlines
Official route
Haqiba
Damage report
7 days max
Treaty ceiling
1,519 SDR
Sources checked
August 29, 2026
Report or track mishandled baggage through Qatar Airways' official Haqiba route. If you are still at the airport, report at the baggage-services counter and keep the file reference. Damage should be reported immediately and no later than 7 days after receipt. Where the Montreal Convention applies, a delay complaint is due within 21 days after the bag is returned. The 1,519 SDR limit is a ceiling for proven loss per passenger, not an automatic payout.
Official route checked August 29, 2026
Report or check status with Qatar Airways
Use it to report delayed or damaged baggage, or to check an existing file with the file reference and passenger last name. Qatar Airways says to report at its arrival-airport baggage counter first when possible.
Open Qatar Airways' official report and status routeChoose the incident that matches your bag
Each path keeps Qatar Airways and the incident type in your claim preparation.
Damaged bag
Report the damage before leaving the terminal when possible. Qatar Airways sets an outside reporting limit of 7 days after receiving the bag.
Prepare my damaged-bag claim →Bag still missing
Keep the airline file active. Under Montreal Convention Article 17(3), loss rights arise if the carrier admits loss or the bag has not arrived after 21 days.
Prepare my lost-bag claim →Qatar Airways evidence checklist
Qatar Airways file reference or PIR
Keep the reference from the airport counter or online report; it is used to retrieve and update the baggage record.
E-ticket, boarding pass, and baggage tag
Qatar Airways' official portal lists these trip and baggage records as supporting information.
Damage photos
For damaged baggage, keep clear overall and close-up photos before repair or disposal.
Passenger Property Questionnaire and requested uploads
Complete the questionnaire when requested and retain the exact files submitted through the airline route.
Receipts and proof of value
Keep itemized receipts for delay expenses and proof supporting any damaged or lost property value. Compensation depends on proven loss and applicable rules.
Deadlines that mean different things
Damaged baggage report
Immediately; no later than 7 days after receipt
Qatar Airways says to complain before leaving the arrival terminal and, at the latest, within 7 days from receipt of the bag.
Check the primary sourceDelayed baggage written complaint
Within 21 days after the bag is placed at your disposal
This is the Montreal Convention complaint period reflected in Qatar Airways' liability notice. It runs from return of the bag, not automatically from the flight date.
Check the primary sourceWhen a missing bag supports loss rights
Carrier admits loss, or 21 days after the bag should have arrived
Article 17(3) is a loss-rights trigger, not a universal claim-filing deadline. Keep the airline file and evidence while the search continues.
Check the primary sourceCourt action under the Convention
Generally within 2 years
Qatar Airways' official liability notice states that a damages action must be brought within two years. Jurisdiction and the applicable convention still matter.
Check the primary sourceApplicable rules can change with the itinerary, operating carrier, and convention. Do not treat one day count as a universal filing deadline.
What the 1,519 SDR limit means
- Where the Montreal Convention applies, Qatar Airways states a 1,519 SDR limit per passenger for destruction, loss, damage, or delay of checked and unchecked baggage together.
- The limit is not a guaranteed award. The passenger must support the actual loss; lower proven loss can mean lower compensation.
- Warsaw Convention rules can apply to some journeys, and a paid special declaration made at check-in can change the applicable ceiling.
Primary sources
Last checked August 29, 2026. Airline routes and rules can change; reopen the official source before submitting.
- Qatar Airways — Mishandled baggage
Official counter, online-report, tracking, and damage-report guidance.
- Qatar Airways — Haqiba report and status route
Official baggage-report, status, file-reference, and upload route.
- Qatar Airways — Conditions of Carriage
Official baggage contract terms, including the damage-complaint timing.
- Qatar Airways — Air carrier liability notice
Official 1,519 SDR limit and 7-day, 21-day, and two-year timing summary.
- ICAO — Montreal Convention and revised limits
Primary treaty authority for the 1,519 SDR baggage limit effective December 28, 2024.
Qatar Airways baggage claim questions
Where do I report or track Qatar Airways mishandled baggage?
Use Qatar Airways' official Haqiba baggage route. Qatar Airways also directs passengers to report at the baggage-services counter at the arrival airport and collect a file reference when possible.
How long do I have to report Qatar Airways baggage damage?
Report it immediately, ideally before leaving the arrival terminal. Qatar Airways' published outside limit is 7 days from the date you received the baggage.
Is 21 days the filing deadline for every Qatar Airways baggage claim?
No. For delay under the Montreal Convention, the written-complaint period is 21 days after the bag is returned. Article 17(3) separately addresses when a missing bag supports loss rights after 21 days. Damage has a 7-day complaint period.
Does Qatar Airways automatically pay 1,519 SDR for a lost bag?
No. Where the Montreal Convention applies, 1,519 SDR is the baggage-liability ceiling per passenger for checked and unchecked baggage together. Payment depends on provable loss and the facts of the claim.
Free: Airline Baggage Claim Checklist
Step-by-step guide to documenting your loss, meeting deadlines, and getting the compensation you deserve.
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