My bag is delayed
Report and track with Qatar first. Then organize your timeline and actual delay expenses, with receipts where available.
Review my delay details free →QR
oneworldSource-checkedQatar Airways baggage claim: your next step
Looking for your bag? Use Qatar Airways’ free reporting and tracking service first. Need help organizing a compensation request? Start our free details review. We’re independent of Qatar Airways.
Official route checked October 21, 2026
1. Report to Qatar Airways for free
At the airport, report the problem at Qatar Airways’ baggage-services counter and keep your file reference. Already left? Open Haqiba below: choose ‘Report Mishandled Baggage’ for a new report, or ‘View/Update Status’ for an existing file. Damage needs a prompt written complaint, within 7 days of receiving the bag. Do not delay a report or deadline while using our service.
Report or track with Qatar Airways- Check Qatar’s baggage instructions
Haqiba’s new-report lookup asks for your booking reference and surname; status lookup uses the airline file reference and surname. Share these only on Qatar’s official service.
2. Want help getting your claim details ready?
Start with a free details review—no account or card. Choose your situation below. The $29 USD one-time package is optional and includes your statement, itemized amounts and document checklist. You submit it and handle airline replies.
My bag is damaged
Send your written damage complaint promptly, within 7 days of receiving the bag. Organize photos and repair or value evidence.
Review my damage details free →I’m preparing a loss claim
Where Montreal applies: Qatar admits loss, or the bag has not arrived more than 21 days after it should have. Recently missing? Report and track it first; do not assume loss.
Review my loss details free →Free checks flag missing or inconsistent entries; they do not verify documents or establish entitlement. No compensation guarantee. Optional package: 14-day usefulness money-back guarantee.
Qatar Airways evidence checklist
Qatar Airways file reference or PIR
Keep the reference and a copy of your report, written complaint and confirmation. A reference supports tracking; it is not confirmation that compensation was approved.
E-ticket, boarding pass, and baggage tag
Qatar Airways' official portal lists these trip and baggage records as supporting information.
Damage photos
For damaged baggage, keep clear overall and close-up photos before repair or disposal.
Passenger Property Questionnaire and requested uploads
Complete the questionnaire when requested and retain the exact files submitted through the airline route.
Receipts and proof of value
Keep itemized receipts for delay expenses and proof supporting any damaged or lost property value. Compensation depends on proven loss and applicable rules.
Deadlines that mean different things
Damaged baggage written complaint
Immediately; no later than 7 days after receipt
Report at the airport when possible. Send a written complaint promptly after discovering damage, within 7 days of receiving the bag. Keep what you submitted and its confirmation.
Check the primary sourceDelayed baggage written complaint
Within 21 days after the bag is placed at your disposal
Report a missing bag immediately. This separate written-complaint period runs from when the bag is made available, not from your flight. Keep receipts and proof of dispatch.
Check the primary sourceWhen a missing bag supports loss rights
Carrier admits loss, or 21 days after the bag should have arrived
Where the Montreal Convention applies, Article 17(3) allows loss rights when the carrier admits loss or the bag has not arrived after 21 days from when it should have. This is not a universal filing deadline or automatic payment.
Check the primary sourceCourt action under the Convention
Generally within 2 years
This is a separate court-action limit, not time to wait before reporting. The Convention measures it from arrival, expected arrival, or when carriage stopped; get qualified advice on your case and jurisdiction.
Check the primary sourceApplicable rules can change with the itinerary, operating carrier, and convention. Do not treat one day count as a universal filing deadline.
Claim your documented loss—not the maximum limit
- Where the Montreal Convention applies, Qatar Airways states a 1,519 SDR limit per passenger for destruction, loss, damage, or delay of checked and unchecked baggage together.
- The limit is not a guaranteed award. The passenger must support the actual loss; lower proven loss can mean lower compensation.
- Warsaw Convention rules can apply to some journeys, and a paid special declaration made at check-in can change the applicable ceiling.
Primary sources
Last checked October 21, 2026. Airline routes and rules can change; reopen the official source before submitting. This guide is general information, not legal advice.
- Qatar Airways — Mishandled baggage
Official counter, online-report, tracking, and damage-report guidance.
- Qatar Airways — Haqiba report and status route
Official baggage-report, status, file-reference, and upload route.
- Qatar Airways — Conditions of Carriage
Official baggage contract terms, including the damage-complaint timing.
- Qatar Airways — Air carrier liability notice
Official 1,519 SDR limit and 7-day, 21-day, and two-year timing summary.
- ICAO — Montreal Convention and revised limits
Primary treaty authority for the 1,519 SDR baggage limit effective December 28, 2024.
- Montreal Convention — Articles 17, 31 and 35
Official treaty text for loss rights, written complaints and court-action timing. Its original monetary figures are not the current inflation-adjusted limits.
Qatar Airways baggage claim questions
Where do I report or track Qatar Airways mishandled baggage?
Use the free official Haqiba page linked above: choose Report Mishandled Baggage for a new report, or View/Update Status for an existing file. If you are at the arrival airport, report at Qatar’s baggage-services counter. My Bag Claim cannot locate your bag or access Qatar’s tracing records.
Does a PIR or file reference mean compensation is approved?
No. It records the baggage problem and helps retrieve the file. Retain your written complaint, requested evidence and submission confirmation, and follow Qatar’s instructions for claiming your documented loss.
Is 21 days the filing deadline for every Qatar Airways baggage claim?
No. A damage complaint must be written and sent promptly, within 7 days of receiving the bag. A delay complaint is due in writing within 21 days after the bag is made available. Where Montreal applies, a separate loss-rights trigger uses 21 days after the bag should have arrived, or the carrier’s admission of loss.
Does Qatar Airways automatically pay 1,519 SDR for a lost bag?
No. Where the Montreal Convention applies, 1,519 SDR is the baggage-liability ceiling per passenger for checked and unchecked baggage together. Payment depends on provable loss and the facts of the claim.
What do I get from My Bag Claim?
Start with a free details review, without an account or card. The optional $29 USD one-time package includes your personalized statement, itemized amounts, document checklist, and copy, download and print options, with email product support and a 14-day usefulness money-back guarantee. You check it, attach originals, submit to Qatar and handle replies. We do not verify documents, decide entitlement, file, negotiate or guarantee compensation.
What if I missed a deadline?
Contact Qatar promptly with the true timeline and ask what options remain. Do not invent dates or assume an extension. Buying preparation does not extend an airline or legal deadline.