LATAM Brasil Baggage Claim: Compensation, Deadlines & How to File
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get LATAM Brasil baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at LATAM Brasil's claims portal.
LATAM Brasil Baggage Claims & Compensation: What You Need to Know
Headquartered in BR, LATAM Brasil operates as a major Latin American airline. Your baggage claim rights with LATAM Brasil are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
LATAM Brasil's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 14 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the the executive office channel (rated 74% effective) tends to yield the best results; the escalation path with the highest success rate (78%) involves file claim via juizado especial (brazilian small claims court) or consumidor.gov.br platform for consumer disputes; our data for LATAM Brasil has a confidence score of 78%; last verified in February 2026.
Compared to other airlines in our database: LATAM Brasil's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.
LATAM Brasil Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31 / ANAC Resolution 400
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under ANAC Resolution 400
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under ANAC Resolution 400
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report (RIB - Registro de Irregularidade de Bagagem) from airport
Note: Get this BEFORE leaving the airport. Brazilian airports call it RIB. LATAM uses WorldTracer system.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report (RIB) from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report (RIB) from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
LATAM Brasil Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
LATAM Brasil Contact Information
Baggage Hotline
+55 11 3027 4090
Hours: Mon-Fri 6AM-11PM, Sat-Sun 6AM-10PM BRT
Avg wait: 20 min
LATAM Brasil baggage claims line. Have your booking reference and PIR number ready.
Claims Mailing Address
LATAM Airlines Brasil S.A., Rua Ático Seabra, 214, Jardim Sao Luiz, Sao Paulo, SP 05842-010, Brazil
Send formal written claims via registered post (carta registrada).
Claims Email
customer.service@latam.com
LATAM Group customer service email. Response time: 7-14 days.
Customer Service
+55 11 3027 4090
Hours: 24/7
Avg wait: 25 min
General customer service. Part of LATAM Airlines Group shared service center.
Executive Office
Jerome Cadier, CEO LATAM Brasil - LATAM Airlines Brasil, Rua Ático Seabra, 214, Sao Paulo, SP 05842-010, Brazil
Executive escalation. Use only after other channels exhausted.
Social Media
@LATAM_BRA on Twitter/X
Hours: 24/7
Active social media support via LATAM Group accounts. DM for privacy.
Claim Forms & Portals
LATAM Online Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 14 days
LATAM Delayed Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 14 days
LATAM Lost Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 28 days
Escalation Path
internal
58% successCall LATAM Brasil baggage claims at +55 11 3027 4090 with PIR/RIB reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
62% successSubmit written complaint via customer.service@latam.com or LATAM website contact form
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
68% successSend executive escalation letter to CEO Jerome Cadier at LATAM Brasil headquarters or escalate via Procon consumer protection
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
70% successFile complaint with ANAC Brazil (Agencia Nacional de Aviacao Civil) or Procon consumer protection agency
When to escalate: All internal options exhausted
Avg resolution: 30 days
Body: ANAC Brazil
legal
78% successBest Success RateFile claim via Juizado Especial (Brazilian small claims court) or consumidor.gov.br platform for consumer disputes
When to escalate: ANAC complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is LATAM Brasil's maximum baggage liability for domestic flights?
LATAM Brasil's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is LATAM Brasil's maximum baggage liability for international flights?
LATAM Brasil's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with LATAM Brasil?
Bag declared lost after 21 days. File formal claim within 15 days per ANAC Brazil regulations.
Does LATAM Brasil cover expenses while my bag is delayed?
Yes, LATAM Brasil provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does LATAM Brasil exclude from baggage liability?
LATAM Brasil excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing LATAM Brasil bag online?
Yes, LATAM Brasil uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at LATAM Brasil's tracking portal.
How does LATAM Brasil calculate the value of lost items?
LATAM Brasil applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from LATAM Brasil for lost or delayed baggage?
LATAM Brasil's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach LATAM Brasil about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for LATAM Brasil baggage claims, with an effectiveness rating of 74%.
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