LATAM Airlines Baggage Compensation: Lost, Delayed & Damaged Claims
Domestic Max
$2,175
International Max
1519 SDR
Claim Types
3
To get LATAM Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,175. International compensation is capped at 1519 SDR (~$2,175).
LATAM Airlines Baggage Claims & Compensation: What You Need to Know
LATAM Airlines is a Latin American carrier headquartered in CL. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with LATAM Airlines, time-sensitive actions are critical. The tightest deadline is 7 days from the incident; excluded items include Cash, Jewelry, Electronics. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: our filing data for LATAM Airlines is periodically reviewed; last verified in February 2026.
Compared to other airlines in our database: LATAM Airlines's domestic liability cap of $2,175 is 10% below the industry average of $2,420; their international limit of ~$2,175 sits above the average. These figures are based on data from 83 airlines.
LATAM Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 7 days | Chilean Aviation Regulations |
| international | Submit Documentation | 7 days | Montreal Convention Article 31 |
If missed: Claim may be denied
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 21 days | Chilean Aviation Regulations |
| international | Submit Documentation | 21 days | Montreal Convention Article 31 |
If missed: Right to compensation may be forfeited
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 7 days | Chilean Aviation Regulations |
| international | File Claim Online | 14 days | Montreal Convention |
If missed: Compensation process starts automatically
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report
- ✓baggage tag
Tags from check-in
- ✓id document
Valid government-issued ID
- ✓interim expense receipt
Receipts for essential items (clothes, toiletries)
- ✓pir report
PIR from airport Lost and Found office
Note: File before leaving airport
- ✓boarding pass
Original boarding pass
- ✓pir report
Property Irregularity Report
- ✓itemized list
Detailed list of contents with values
Recommended (Optional)
- ○photo
Photos of damage to bag and contents
- ○receipt
Purchase receipts for valuable items
LATAM Airlines Liability Limits
Domestic Flights
$2,175
1519 SDR
Montreal Convention
Excluded: Cash, Jewelry, Electronics, Documents
International Flights
$2,175
1519 SDR
Montreal Convention
Excluded: Cash, Jewelry, Electronics, Documents
LATAM Airlines Contact Information
These are general support contacts for reference. They are not treated as verified claim filing destinations unless an incident-specific route is separately verified below.
Claims Mailing Address
Presidente Riesco 5711, 20th Floor, Las Condes, Santiago 7550357, Chile
Corporate headquarters
Claims Email
customer.service@latam.com
Customer service email
Customer Service
+1-866-435-9526
US toll-free. International: +56-2-2565-3844
Executive Office
paulo.miranda@latam.com
Chief Experience Officer
Want human-reviewed filing assistance?
We verify the incident-specific official route for LATAM Airlines, review the package, and track dispatch and airline acknowledgement separately.
Escalation Path
internal
Contact LATAM Customer Service: +1-866-435-9526
When to escalate: Initial baggage issue
internal
Create case via LATAM Help Center online form
When to escalate: Phone support unresponsive
internal
Contact Chief Experience Officer: paulo.miranda@latam.com
When to escalate: Help Center case unresolved
regulatory
File with DGAC Chile (domestic) or US DOT (US flights)
When to escalate: All internal channels exhausted
Body: DGAC Chile / US DOT
legal
File in small claims court. Montreal Convention 2-year limitation.
When to escalate: Regulatory complaint unsuccessful
Frequently Asked Questions
What is LATAM Airlines's maximum baggage liability for domestic flights?
LATAM Airlines's maximum liability for domestic flights is $2,175 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is LATAM Airlines's maximum baggage liability for international flights?
LATAM Airlines's maximum liability for international flights is 1519 SDR (approximately $2,175) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with LATAM Airlines?
LATAM initiates lost process after 7 days (domestic)
What items does LATAM Airlines exclude from baggage liability?
LATAM Airlines excludes the following items from baggage liability: Cash, Jewelry, Electronics, Documents. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing LATAM Airlines bag online?
Yes, LATAM Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at LATAM Airlines's tracking portal.
How does LATAM Airlines calculate the value of lost items?
LATAM Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from LATAM Airlines for lost or delayed baggage?
LATAM Airlines's maximum baggage compensation is up to $2,175 for domestic flights, and up to 1519 SDR (approximately $2,175) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
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