easyJet Baggage Compensation: EU Rights & Montreal Convention
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get easyJet baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at easyJet's claims portal.
easyJet Baggage Claims & Compensation: What You Need to Know
easyJet is a European carrier headquartered in GB. Under EU Regulation 889/2002 and the Montreal Convention, passengers have defined rights when baggage is lost, damaged, or delayed. As an EU-regulated carrier, the Montreal Convention applies to both domestic and international flights, meaning passengers receive strong liability protections regardless of route.
When filing a claim with easyJet, time-sensitive actions are critical. The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 14 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: the the executive office channel (rated 78% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file claim via cedr aviation adr scheme or money claim online (mcol) for small claims court; our data for easyJet has a confidence score of 85%; last verified in February 2026.
Compared to other airlines in our database: easyJet's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.
easyJet Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Montreal Convention
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
easyJet Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
easyJet Contact Information
Baggage Hotline
+44 330 365 5000
Hours: Mon-Sun 8:00AM-8:00PM GMT
Avg wait: 25 min
easyJet baggage claims line. Have your booking reference and PIR number ready.
Claims Mailing Address
easyJet House, Hangar 89, London Luton Airport, Luton, LU2 9PF, United Kingdom
Send formal written claims via registered post.
Claims Email
online portal only - https://www.easyjet.com/en/help/baggage/delayed-lost-damaged
easyJet prefers online claims. Use the baggage help portal for all claims.
Customer Service
+44 330 365 5000
Hours: 24/7
Avg wait: 30 min
General customer service number.
Executive Office
Kenton Jarvis, CEO - easyJet House, Hangar 89, London Luton Airport, Luton, LU2 9PF, UK
Executive escalation. Use only after other channels exhausted.
Social Media
@easyJet on Twitter/X
Hours: 24/7
Active social media support. DM for privacy.
Claim Forms & Portals
Escalation Path
internal
58% successCall baggage claims line at +44 330 365 5000 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
63% successSubmit written complaint via easyJet Customer Services online form or by post to easyJet House, Hangar 89, London Luton Airport, LU2 9PF
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
70% successSend executive escalation letter to CEO Kenton Jarvis at easyJet House, Hangar 89, London Luton Airport, LU2 9PF, UK
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
70% successFile complaint with UK Civil Aviation Authority (CAA) Consumer Protection
When to escalate: All internal options exhausted
Avg resolution: 30 days
legal
80% successBest Success RateFile claim via CEDR aviation ADR scheme or Money Claim Online (MCOL) for small claims court
When to escalate: CAA complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is easyJet's maximum baggage liability for domestic flights?
easyJet's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is easyJet's maximum baggage liability for international flights?
easyJet's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with easyJet?
Bag declared lost after 21 days. File formal claim within 21 days.
Does easyJet cover expenses while my bag is delayed?
Yes, easyJet provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does easyJet exclude from baggage liability?
easyJet excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing easyJet bag online?
Yes, easyJet uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at easyJet's tracking portal.
How does easyJet calculate the value of lost items?
easyJet applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from easyJet for lost or delayed baggage?
easyJet's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach easyJet about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for easyJet baggage claims, with an effectiveness rating of 78%.
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