Condor Baggage Claim: Compensation Limits & How to File
Domestic Max
$1,900
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Condor baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $1,900. International compensation is capped at 1519 SDR (~$1,900). File online at Condor's claims portal.
Condor Baggage Claims & Compensation: What You Need to Know
Condor is based in DE and serves as a prominent European carrier. When filing a baggage claim with Condor, your rights and the airline's obligations are determined by EU law and the Montreal Convention for your flight route. As an EU-regulated carrier, the Montreal Convention applies to both domestic and international flights, meaning passengers receive strong liability protections regardless of route.
Here are the key facts about Condor's baggage claim process: The tightest deadline is 5 days from the incident; excluded items include jewelry, cash, electronics; typical response time is 14 days. Preparing your documentation in advance and meeting every deadline will put your claim in the strongest possible position.
Strategic tip for Condor claims: the the executive office channel (rated 70% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves bring legal action (small claims / civil court) against the carrier. under montreal convention article 35 the lawsuit must be filed within 2 years of arrival.; our data for Condor has a confidence score of 85%; last verified in June 2026.
Compared to other airlines in our database: Condor's domestic liability cap of $1,900 is 21% below the industry average of $2,420; their international limit of ~$1,900 is slightly below the average. These figures are based on data from 83 airlines.
Condor Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | EU Reg. 889/2002 (Montreal Convention Art. 31) |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
If missed: Claim barred under the Montreal Convention as incorporated by EU Reg. 889/2002
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | EU Reg. 889/2002 (Montreal Convention Art. 31) |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Loss of right to reimbursement of interim expenses; written complaint required within 21 days
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | EU Reg. 889/2002 (Montreal Convention Art. 31, 35) |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | Submit Documentation | 5 days | Montreal Convention Art. 17 |
If missed: Claim barred; lawsuit must be brought within 2 years
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from the Condor Lost and Found counter, or the self-service damage report filed via mybag.aero
Note: Report at the airport before leaving, or online within 5 days. Contains the baggage file reference number.
- ✓boarding pass
Boarding pass or booking confirmation
- ✓baggage tag
Baggage tag / claim check issued at check-in
- ✓photo
Photos of the damaged bag from multiple angles
Note: Include close-ups of the damage and full-bag photos.
- ✓interim expense receipt
Receipts for replacement/emergency purchases made while the bag was delayed
Note: Submit receipts via mybag.aero within 21 days of receiving the delayed baggage.
- ✓pir report
Baggage delay report / file reference from mybag.aero or the airport counter
- ✓boarding pass
Boarding pass or booking confirmation
- ✓itemized list
Detailed list of baggage contents with estimated values
Note: Submit a detailed contents list via mybag.aero if the bag is still missing after 5 days.
- ✓pir report
Property Irregularity Report / baggage file reference from mybag.aero or the airport counter
- ✓boarding pass
Boarding pass or booking confirmation
- ✓baggage tag
Baggage tag / claim check issued at check-in
Recommended (Optional)
- ○receipt
Proof of value / purchase receipts for claimed items
Condor Liability Limits
Domestic Flights
$1,900
1519 SDR
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, keys, fragile items
International Flights
$1,900
1519 SDR
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, keys, fragile items
Condor Contact Information
Baggage Hotline
+49 6171 69889 88
Hours: 24/7
Avg wait: 20 min
Condor service hotline, available 24 hours a day in German or English. Also reachable via WhatsApp at +49 6171 69889 16.
Claims Mailing Address
Dolfi 1920 GmbH, Langer Kornweg 34c, D-65451 Kelsterbach, Germany
Mailing address for Condor's contracted baggage damage/loss claims processor (Dolfi 1920).
Claims Email
info.worldwide@dolfi1920.com
Dolfi 1920 GmbH is Condor's worldwide baggage claim processor. Claims normally take 14 working days. Germany office: info.germany@dolfi1920.de.
Customer Service
+49 6171 69889 88
Hours: 24/7
Avg wait: 20 min
General customer service hotline. Online contact form available at condor.com Help & Contact.
Executive Office
Peter Gerber, CEO - Condor Flugdienst GmbH, An der Gehespitz 50, 63263 Neu-Isenburg, Germany
Executive escalation to Condor headquarters. Use only after other channels exhausted.
Want us to handle this for you?
We'll file your Condor claim end-to-end — or use the official forms below.
Claim Forms & Portals
Escalation Path
internal
55% successCall the Condor service hotline +49 6171 69889 88 (24/7) with your baggage file reference number
When to escalate: Claim filed via mybag.aero, no response within 14 working days
Avg resolution: 14 days
internal
60% successSubmit a written complaint to Condor Customer Relations via the online contact form, referencing the file number; for damage/loss follow up with Dolfi 1920 GmbH
When to escalate: Claim denied or inadequate offer from the claims processor
Avg resolution: 21 days
internal
65% successSend an executive escalation letter to CEO Peter Gerber, Condor Flugdienst GmbH, An der Gehespitz 50, 63263 Neu-Isenburg, Germany
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 21 days
regulatory
70% successFile a complaint with the German aviation regulator (Luftfahrt-Bundesamt / SOEP arbitration board) or, for US-originating itineraries, the US Department of Transportation
When to escalate: All internal options exhausted; passenger based in the EU
Avg resolution: 60 days
legal
80% successBest Success RateBring legal action (small claims / civil court) against the carrier. Under Montreal Convention Article 35 the lawsuit must be filed within 2 years of arrival.
When to escalate: Regulatory/arbitration unsuccessful; within the Montreal Convention 2-year limitation period
Avg resolution: 90 days
Frequently Asked Questions
What is Condor's maximum baggage liability for domestic flights?
Condor's maximum liability for domestic flights is $1,900 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Condor's maximum baggage liability for international flights?
Condor's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Condor?
Baggage is considered lost after 21 days of search efforts. File the claim via mybag.aero. Intra-EU carriage governed by EU Reg. 889/2002 incorporating the Montreal Convention.
What items does Condor exclude from baggage liability?
Condor excludes the following items from baggage liability: jewelry, cash, electronics, documents, medication, keys, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
How does Condor calculate the value of lost items?
Condor applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Condor for lost or delayed baggage?
Condor's maximum baggage compensation is up to $1,900 for domestic flights, and up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Condor about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Condor baggage claims, with an effectiveness rating of 70%.
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