Azul Brazilian Airlines Baggage Compensation: Lost, Delayed & Damaged Claims
Domestic Max
$2,000
International Max
1519 SDR
Claim Types
3
To get Azul Brazilian Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000).
Azul Brazilian Airlines Baggage Claims & Compensation: What You Need to Know
Headquartered in BR, Azul Brazilian Airlines operates as a major Latin American airline. Your baggage claim rights with Azul Brazilian Airlines are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
Azul Brazilian Airlines's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; interim expenses are covered up to $40; excluded items include jewelry, cash, electronics. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, our filing data for Azul Brazilian Airlines is periodically reviewed; last verified in February 2026.
Compared to other airlines in our database: Azul Brazilian Airlines's domestic liability cap of $2,000 is 17% below the industry average of $2,420; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $40 is about average. These figures are based on data from 83 airlines.
Azul Brazilian Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31 / ANAC Resolution 400
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under ANAC Resolution 400
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 15 days | ANAC Resolution 400 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under ANAC Resolution 400
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report (RIB - Registro de Irregularidade de Bagagem) from airport
Note: Get this BEFORE leaving the airport. Brazilian airports call it RIB.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report (RIB) from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report (RIB) from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
Azul Brazilian Airlines Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $40 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $40 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
Azul Brazilian Airlines Contact Information
These are general support contacts for reference. They are not treated as verified claim filing destinations unless an incident-specific route is separately verified below.
Baggage Hotline
+55 11 4003 1118
Hours: Mon-Fri 6AM-11PM, Sat-Sun 6AM-10PM BRT
Azul baggage claims line. Have your booking reference and PIR number ready.
Claims Mailing Address
Azul Linhas Aereas Brasileiras S.A., Avenida Marcos Penteado de Ulhoa Rodrigues, 939, Barueri, SP 06460-040, Brazil
Send formal written claims via registered post (carta registrada).
Claims Email
faleconosco@voeazul.com.br
General contact email. Response time: 7-14 days. Write in Portuguese for faster response.
Customer Service
+55 11 4003 1118
Hours: 24/7
General customer service. International callers may experience longer wait times.
Executive Office
John Rodgerson, CEO - Azul Linhas Aereas, Av. Marcos Penteado de Ulhoa Rodrigues, 939, Barueri, SP 06460-040, Brazil
Executive escalation. Use only after other channels exhausted.
Social Media
@VoeAzul on Twitter/X
Hours: 24/7
Active social media support. DM for privacy. Portuguese preferred.
Want human-reviewed filing assistance?
We verify the incident-specific official route for Azul Brazilian Airlines, review the package, and track dispatch and airline acknowledgement separately.
Escalation Path
internal
Call baggage claims line at +55 11 4003 1118 with PIR/RIB reference number
When to escalate: Initial claim filed, no response in 7 days
internal
Submit written complaint via faleconosco@voeazul.com.br or Azul website contact form
When to escalate: Claim denied or inadequate offer after 14 days
internal
Send executive escalation letter to CEO John Rodgerson at Azul headquarters, Av. Marcos Penteado de Ulhoa Rodrigues, 939, Barueri, SP
When to escalate: Customer Relations response unsatisfactory
regulatory
File complaint with ANAC Brazil (Agencia Nacional de Aviacao Civil) or Procon consumer protection agency
When to escalate: All internal options exhausted
Body: ANAC Brazil
legal
File claim via Juizado Especial (Brazilian small claims court) or consumidor.gov.br platform for consumer disputes
When to escalate: ANAC complaint unsuccessful
Frequently Asked Questions
What is Azul Brazilian Airlines's maximum baggage liability for domestic flights?
Azul Brazilian Airlines's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Azul Brazilian Airlines's maximum baggage liability for international flights?
Azul Brazilian Airlines's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Azul Brazilian Airlines?
Bag declared lost after 21 days. File formal claim within 15 days per ANAC Brazil regulations.
Does Azul Brazilian Airlines cover expenses while my bag is delayed?
Yes, Azul Brazilian Airlines provides interim expense coverage up to $40 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does Azul Brazilian Airlines exclude from baggage liability?
Azul Brazilian Airlines excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Azul Brazilian Airlines bag online?
Yes, Azul Brazilian Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Azul Brazilian Airlines's tracking portal.
How does Azul Brazilian Airlines calculate the value of lost items?
Azul Brazilian Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Azul Brazilian Airlines for lost or delayed baggage?
Azul Brazilian Airlines's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
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