VietJet Air Baggage Claim: Compensation, Deadlines & How to File
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get VietJet Air baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at VietJet Air's claims portal.
VietJet Air Baggage Claims & Compensation: What You Need to Know
Headquartered in VN, VietJet Air operates as a major Asia-Pacific airline. Your baggage claim rights with VietJet Air are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
VietJet Air's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; interim expenses are covered up to $25; excluded items include jewelry, cash, electronics; typical response time is 14 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the social media channel (rated 60% effective) tends to yield the best results; the escalation path with the highest success rate (65%) involves file lawsuit in vietnamese court or consult aviation attorney. montreal convention allows action in court of carrier domicile or destination.; our data for VietJet Air has a confidence score of 72%; last verified in February 2026.
Compared to other airlines in our database: VietJet Air's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $25 is below average. These figures are based on data from 56 airlines.
VietJet Air Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Montreal Convention
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Lost and Found counter
Note: Get this BEFORE leaving the airport. Report at Lost and Found counter immediately upon discovering damage.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓photo
Photos of damaged bag from multiple angles
Note: Include close-ups of damage and overall bag condition. VietJet requires proof of damage caused during transit.
- ✓baggage tag
Baggage claim tag issued at check-in
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓pir report
Property Irregularity Report from airport
- ✓baggage tag
Baggage claim tag
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, condition, and current value. Liability limited to 1,519 SDR.
- ✓pir report
Property Irregularity Report from airport
Recommended (Optional)
- ○receipt
Original purchase receipt for damaged bag or repair estimate
- ○interim expense receipt
Receipts for emergency purchases while bag was delayed
- ○receipt
Original receipts for claimed items
VietJet Air Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $25 (3 days)
Excluded: jewelry, cash, electronics, cameras, documents, precious metals, fragile items, perishables
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $25 (3 days)
Excluded: jewelry, cash, electronics, cameras, documents, precious metals, fragile items, perishables
VietJet Air Contact Information
Baggage Hotline
+84 1900 1886
Hours: 7:00 AM - 10:00 PM (ICT)
Avg wait: 25 min
VietJet Air call center. Vietnamese language priority. Have booking reference ready.
Claims Mailing Address
VietJet Air, Vietjet Plaza, 8th Floor, 60A Truong Son Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Corporate headquarters. Send formal written claims here.
Claims Email
support@vietjetair.com
General support email for claims and complaints. Response time: 7-14 days.
Customer Service
+84 1900 1886
Hours: 7:00 AM - 10:00 PM (ICT)
Avg wait: 30 min
General customer service line for VietJet Air.
Social Media
@VietJetAir on Twitter/X, @VietJetAir on Facebook
Hours: 8:00 AM - 10:00 PM (ICT)
Facebook Messenger is the most responsive channel. CEO Dinh Viet Phuong.
Claim Forms & Portals
Escalation Path
internal
45% successContact VietJet call center at +84 1900 1886 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
50% successSubmit written complaint via email to support@vietjetair.com or mail to corporate HQ at Vietjet Plaza, 60A Truong Son Street, HCMC
When to escalate: Claim denied or no response after 14 days
Avg resolution: 21 days
social media
55% successPost on VietJet Air Facebook page and send DM via Facebook Messenger to @VietJetAir. Tag @VietJetAir on Twitter/X.
When to escalate: Written complaint unsuccessful after 21 days
Avg resolution: 7 days
regulatory
55% successFile complaint with Civil Aviation Authority of Vietnam (CAAV)
When to escalate: All internal and social media options exhausted
Avg resolution: 45 days
legal
65% successBest Success RateFile lawsuit in Vietnamese court or consult aviation attorney. Montreal Convention allows action in court of carrier domicile or destination.
When to escalate: CAAV complaint unsuccessful or claim exceeds small claims limit
Avg resolution: 90 days
Frequently Asked Questions
What is VietJet Air's maximum baggage liability for domestic flights?
VietJet Air's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is VietJet Air's maximum baggage liability for international flights?
VietJet Air's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with VietJet Air?
Bag declared lost after 21 days. File formal claim within 21 days.
Does VietJet Air cover expenses while my bag is delayed?
Yes, VietJet Air provides interim expense coverage up to $25 for up to 3 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does VietJet Air exclude from baggage liability?
VietJet Air excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, precious metals, fragile items, perishables. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
How does VietJet Air calculate the value of lost items?
VietJet Air applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from VietJet Air for lost or delayed baggage?
VietJet Air's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach VietJet Air about a baggage claim?
Based on our data, reaching out via social media is the most effective channel for VietJet Air baggage claims, with an effectiveness rating of 60%.
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