Sun Country Baggage Compensation: Deadlines, Claims & How to File
Domestic Max
$3,800
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Sun Country baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $3,800. International compensation is capped at 1519 SDR (~$2,175). File online at Sun Country's claims portal.
Sun Country Baggage Claims & Compensation: What You Need to Know
Headquartered in US, Sun Country operates as a major North American airline. Your baggage claim rights with Sun Country are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
Sun Country's claims process has several important details to be aware of. The most urgent deadline is 4 hours from the incident; excluded items include High value items (jewelry, electronics, cash), Fragile items if unsuitably packaged, Perishable items; typical response time is 14 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the the executive office channel (rated 78% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file complaint with dot at airconsumer.dot.gov. dot requires airline to acknowledge within 30 days and respond within 60 days.; our data for Sun Country has a confidence score of 85%; last verified in January 2026.
Compared to other airlines in our database: Sun Country's domestic liability cap of $3,800 is 56% above the industry average of $2,431; their international limit of ~$2,175 sits above the average. These figures are based on data from 56 airlines.
Sun Country Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 4 hours | 14 CFR Part 254 |
| international | Report at Airport | 7 days | Montreal Convention Article 31 |
If missed: Claim may be denied if not reported promptly
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 4 hours | 14 CFR Part 254 |
| international | Report at Airport | 21 days | Montreal Convention Article 31 |
If missed: Claim may be denied if not reported promptly
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Submit Documentation | 45 days | 14 CFR Part 254 |
| international | Submit Documentation | 45 days | Montreal Convention Article 31 |
If missed: Claim may be denied per Sun Country Contract of Carriage
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report
Note: File within 4 hours (domestic) or 7 days (international)
- ✓photo
Photos of damage to bag and contents
- ✓receipt
Original receipts or proof of value for damaged items
- ✓interim expense receipt
Dated receipts for emergency purchases
Note: Receipts must show purchase date
- ✓pir report
Property Irregularity Report filed at airport
Note: File PIR at airport before leaving terminal
- ✓boarding pass
Flight confirmation or booking reference
- ✓id document
Photo ID
- ✓pir report
Original PIR from delayed baggage report
- ✓receipt
Proof of contents value (receipts, bank statements)
- ✓itemized list
Detailed inventory list with values
Sun Country Liability Limits
Domestic Flights
$3,800
DOT Domestic (14 CFR Part 254)
Excluded: High value items (jewelry, electronics, cash), Fragile items if unsuitably packaged, Perishable items, Medical equipment
International Flights
$2,175
1519 SDR
Montreal Convention
Excluded: High value items (jewelry, electronics, cash), Fragile items if unsuitably packaged, Perishable items
Sun Country Contact Information
Baggage Hotline
888-359-5586
Hours: Monday-Sunday, 8:00 AM - 1:00 AM CT
Sun Country Baggage Services
Claims Mailing Address
Sun Country Airlines, 1300 Corporate Center Curve, Eagan, MN 55121
Customer relations mailing address
Claims Email
baggageservices@suncountry.com
Baggage services email
Claims Email
tasupport@suncountry.com
Customer service email
Customer Service
651-905-2737
Hours: Monday-Sunday, 6:00 AM - 11:00 PM CT
General customer service
Executive Office
jude.bricker@suncountry.com
CEO - Jude Bricker
Executive Office
jeremy.hyde@suncountry.com
Customer Service Director - Jeremy Hyde
Claim Forms & Portals
Escalation Path
internal
Report at airport Baggage Service counter or call 888-359-5586. Claims under 5 days go to Baggage Services Office.
When to escalate: Initial baggage issue
Avg resolution: 7 days
internal
Claims over 5 days go to Central Baggage Office. Submit written claim with documentation within 45 days.
When to escalate: No resolution from Baggage Services
Avg resolution: 14 days
internal
Escalate to Customer Service Director: jeremy.hyde@suncountry.com
When to escalate: No resolution from Central Baggage
Avg resolution: 14 days
internal
Escalate to CEO: jude.bricker@suncountry.com
When to escalate: No resolution from Customer Service Director
Avg resolution: 14 days
regulatory
80% successBest Success RateFile complaint with DOT at airconsumer.dot.gov. DOT requires airline to acknowledge within 30 days and respond within 60 days.
When to escalate: Airline exhausted or unresponsive
Avg resolution: 60 days
Frequently Asked Questions
What is Sun Country's maximum baggage liability for domestic flights?
Sun Country's maximum liability for domestic flights is $3,800 under DOT Domestic (14 CFR Part 254). This covers the depreciated value of your bag and its contents.
What is Sun Country's maximum baggage liability for international flights?
Sun Country's maximum liability for international flights is 1519 SDR (approximately $2,175) under the Montreal Convention. SDR values fluctuate with exchange rates.
What items does Sun Country exclude from baggage liability?
Sun Country excludes the following items from baggage liability: High value items (jewelry, electronics, cash), Fragile items if unsuitably packaged, Perishable items, Medical equipment. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
How does Sun Country calculate the value of lost items?
Sun Country applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Sun Country for lost or delayed baggage?
Sun Country's maximum baggage compensation is up to $3,800 for domestic flights, and up to 1519 SDR (approximately $2,175) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Sun Country about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Sun Country baggage claims, with an effectiveness rating of 78%.
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