Philippine Airlines Baggage Claims: Compensation Limits, Deadlines & Contacts
Domestic Max
$2,500
International Max
1519 SDR
Avg Response
30 days
Claim Types
3
To get Philippine Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,500. International compensation is capped at 1519 SDR (~$1,900). File online at Philippine Airlines's claims portal.
Philippine Airlines Baggage Claims & Compensation: What You Need to Know
Philippine Airlines is a Asia-Pacific carrier headquartered in PH. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with Philippine Airlines, time-sensitive actions are critical. The tightest deadline is 7 days from the incident; excluded items include jewelry, cash, electronics; typical response time is 30 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: the the executive office channel (rated 70% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file suit. lawsuit must be commenced within 2 years of arrival (or scheduled arrival) under montreal convention article 35.; our data for Philippine Airlines has a confidence score of 82%; last verified in June 2026.
Compared to other airlines in our database: Philippine Airlines's domestic liability cap of $2,500 is in line with the industry average; their international limit of ~$1,900 is slightly below the average. These figures are based on data from 83 airlines.
Philippine Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | PAL General Conditions of Carriage |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
If missed: Claim may be denied; airline assumes damage occurred after receipt
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | PAL General Conditions of Carriage |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: May lose right to compensation/interim expense reimbursement
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | Submit Documentation | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention; right to compensation may be lost
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport baggage office (reference starts with AHL, OHD or DPR)
Note: Obtain BEFORE leaving the airport. Contains the file reference number used for online tracking.
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check / bag tag
- ✓photo
Photos of the damaged baggage from multiple angles
Note: Include close-ups of the damage and full views of the bag. Note: wear and tear (scratches, dents, scuffs) is excluded.
- ✓interim expense receipt
Receipts for emergency essential purchases while baggage was delayed
Note: Keep receipts for toiletries and essential clothing. PAL refunds the checked baggage fee for delayed bags.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Itemized list of bag contents with estimated values
Note: Be detailed: include brand names, purchase dates, and condition.
- ✓receipt
Proof of value / receipts for claimed items
Note: Required for higher-value items. Credit card statements accepted as backup.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check / bag tag
Recommended (Optional)
- ○receipt
Receipts for damaged contents or repair estimate
Philippine Airlines Liability Limits
Domestic Flights
$2,500
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, fragile_items, keys
International Flights
$1,900
1519 SDR
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, fragile_items, keys
Philippine Airlines Contact Information
Baggage Hotline
1-800-435-9725
Hours: 24/7
Avg wait: 30 min
US/Canada toll-free (1-800-I-FLY-PAL). Handles reservations and baggage inquiries; have your PIR file reference ready.
Claims Mailing Address
Philippine Airlines Customer Relations, PAL Lost and Found, PAL Gate 1, Andrews Avenue, Pasay City, 1300 Metro Manila, Philippines
Hours: Mon-Fri 8:30 AM - 5:30 PM (Manila)
Lost and Found / claims mailing address. Send formal written claims by certified mail.
Claims Email
baggage_tracing@pal.com.ph
Email for baggage tracing and mishandled baggage claims.
Claims Email
wecare@pal.com.ph
Customer relations / WeCare email for complaints and escalations.
Customer Service
+63-2-8855-8888
Hours: 24/7
Avg wait: 35 min
Manila global reservation and customer support hotline.
Executive Office
Richard Nuttall, President & CEO - Philippine Airlines, PNB Financial Center, Diosdado Macapagal Blvd, Pasay City, 1300 Metro Manila, Philippines
Executive escalation. Use only after other channels exhausted. Richard Nuttall appointed President in 2025.
Want us to handle this for you?
We'll file your Philippine Airlines claim end-to-end — or use the official forms below.
Claim Forms & Portals
Escalation Path
internal
55% successCall the baggage hotline (US 1-800-435-9725 / Manila +63-2-8855-8888) with your PIR file reference number
When to escalate: Initial baggage report filed, no response in 7 days
Avg resolution: 7 days
internal
60% successSubmit a written complaint to PAL Customer Relations via email (wecare@pal.com.ph) or certified mail
When to escalate: Claim denied or inadequate offer
Avg resolution: 21 days
internal
65% successSend an executive escalation letter to the President & CEO at PAL headquarters, Pasay City
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 21 days
regulatory
72% successFile a complaint with the US Department of Transportation (for US itineraries) and/or the Philippine Civil Aeronautics Board
When to escalate: All internal options exhausted; itinerary touches the US
Avg resolution: 45 days
legal
80% successBest Success RateFile suit. Lawsuit must be commenced within 2 years of arrival (or scheduled arrival) under Montreal Convention Article 35.
When to escalate: Regulatory complaint unsuccessful; within 2-year Montreal Convention limitation
Avg resolution: 90 days
Frequently Asked Questions
What is Philippine Airlines's maximum baggage liability for domestic flights?
Philippine Airlines's maximum liability for domestic flights is $2,500 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Philippine Airlines's maximum baggage liability for international flights?
Philippine Airlines's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Philippine Airlines?
Baggage not returned within 21 days is treated as lost; file a claim immediately. Lawsuit must be filed within 2 years.
What items does Philippine Airlines exclude from baggage liability?
Philippine Airlines excludes the following items from baggage liability: jewelry, cash, electronics, documents, medication, fragile_items, keys. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Philippine Airlines bag online?
Yes, Philippine Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Philippine Airlines's tracking portal.
How does Philippine Airlines calculate the value of lost items?
Philippine Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Philippine Airlines for lost or delayed baggage?
Philippine Airlines's maximum baggage compensation is up to $2,500 for domestic flights, and up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Philippine Airlines about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Philippine Airlines baggage claims, with an effectiveness rating of 70%.
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