Malaysia Airlines Baggage Compensation: Lost, Delayed & Damaged Claims
International Max
1519 SDR
Claim Types
3
To get Malaysia Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). International compensation is capped at 1519 SDR (~$1,900).
Malaysia Airlines Baggage Claims & Compensation: What You Need to Know
Malaysia Airlines, a member of the oneworld alliance is based in MY and serves as a prominent Asia-Pacific carrier. When filing a baggage claim with Malaysia Airlines, your rights and the airline's obligations are determined by the applicable regulatory framework for your flight route.
Here are the key facts about Malaysia Airlines's baggage claim process: The tightest deadline is 7 days from the incident; excluded items include jewelry, cash, electronics. Preparing your documentation in advance and meeting every deadline will put your claim in the strongest possible position.
Strategic tip for Malaysia Airlines claims: our filing data for Malaysia Airlines is periodically reviewed; last verified in June 2026.
Compared to other airlines in our database: their international limit of ~$1,900 is slightly below the average. These figures are based on data from 83 airlines.
Malaysia Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 7 days | warsaw_convention |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 7 days | Montreal Convention Art. 31 |
If missed: Claim may be barred / denied under Conditions of Carriage Art. 17.1
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | warsaw_convention |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim may be barred / denied under Conditions of Carriage Art. 17.1
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Montreal Convention; right to recover extinguished after 2 years
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report / Self-Service Baggage Reporting reference issued at the airport baggage office
Note: Obtain at the KLIA / arrival airport baggage office; contains your WorldTracer file reference number.
- ✓boarding pass
Boarding pass / e-ticket confirmation
- ✓baggage tag
Baggage tag / claim check sticker
- ✓photo
Photographs of the damaged bag from multiple angles
Note: Wear and tear (scratches, scuffs, dents, lost straps/wheels/zips) and manufacturer defects are excluded.
- ✓interim expense receipt
Receipts for essential emergency purchases while baggage is delayed
Note: Keep receipts for toiletries and essential clothing; reimbursement is at the airline's discretion within Montreal Convention limits.
- ✓pir report
Property Irregularity Report / Self-Service Baggage Reporting reference
- ✓boarding pass
Boarding pass / e-ticket confirmation
- ✓itemized list
Itemized inventory of baggage contents with estimated values
Note: List brand, purchase date and value. Excluded valuables (jewellery, cash, electronics, documents, medication) are not covered.
- ✓receipt
Receipts or proof of value for claimed items
Note: Keep receipts/proof of value to validate your claim.
- ✓pir report
Property Irregularity Report with WorldTracer file reference number
- ✓boarding pass
Boarding pass / e-ticket confirmation
- ✓baggage tag
Baggage tag / claim check
Recommended (Optional)
- ○receipt
Receipts or proof of value for damaged contents
Malaysia Airlines Liability Limits
International Flights
$1,900
1519 SDR
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, fragile items, cameras, precious metals, computers, securities, passports
Malaysia Airlines Contact Information
These are general support contacts for reference. They are not treated as verified claim filing destinations unless an incident-specific route is separately verified below.
Baggage Hotline
+603 8776 3747
Hours: (Mon-Fri) 9am-9pm, (Sat) 9.30am-12pm (GMT+8)
KLIA Baggage Services Office (Level 3, Main Terminal Building). Have your PIR/WorldTracer file reference number ready.
Claims Mailing Address
Malaysia Airlines, Level 3, Main Terminal Building, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Mailing address for the KLIA Baggage Services Office for formal written baggage claims.
Claims Email
mhlbag@malaysiaairlines.com
Hours: (Mon-Fri) 9am-9pm, (Sat) 9.30am-12pm (GMT+8)
Email for lost / mishandled baggage claims at KLIA. Reference your WorldTracer file number.
Customer Service
+603 7843 3000
Hours: 24/7
24-hour call centre for callers outside Malaysia. Within Malaysia dial 1 300 88 3000.
Executive Office
Captain Izham Ismail, Group CEO - Malaysia Airlines Berhad, Administration Building, South Support Zone, KL International Airport, 64000 Sepang, Selangor, Malaysia
Group CEO / executive escalation at corporate HQ. Use only after airport and customer relations channels are exhausted.
Want human-reviewed filing assistance?
We verify the incident-specific official route for Malaysia Airlines, review the package, and track dispatch and airline acknowledgement separately.
Escalation Path
internal
Call the KLIA Baggage Services Office (+603 8776 3747) or email mhlbag@malaysiaairlines.com with your WorldTracer file reference number
When to escalate: Mishandled baggage report filed, no update within 7 days
internal
Submit a written complaint to Malaysia Airlines Customer Relations via the online feedback form / 24-hour call centre (+603 7843 3000)
When to escalate: Claim denied or no adequate response from baggage office
internal
Send an executive escalation letter to the Group CEO (Captain Izham Ismail) at Malaysia Airlines Berhad HQ, South Support Zone, KLIA, Sepang
When to escalate: Customer Relations response unsatisfactory
regulatory
File a complaint with the Malaysian Aviation Commission (MAVCOM) consumer division. US-originating passengers may also file with the US DOT.
When to escalate: Internal channels exhausted; passenger seeks regulatory help
legal
Commence legal action. Any right to recover is extinguished if an action is not brought within 2 years of arrival (Conditions of Carriage Art. 17.2 / Montreal Convention Art. 35).
When to escalate: Regulatory complaint unsuccessful; claim within Montreal Convention 2-year suit limit
Frequently Asked Questions
What is Malaysia Airlines's maximum baggage liability for international flights?
Malaysia Airlines's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Malaysia Airlines?
Report missing baggage at the airport (Property Irregularity Report) and file via the Self-Service Baggage Reporting Portal. Baggage not located is declared lost after tracing (commonly ~21 days); lawsuit must be brought within 2 years.
What items does Malaysia Airlines exclude from baggage liability?
Malaysia Airlines excludes the following items from baggage liability: jewelry, cash, electronics, documents, medication, fragile items, cameras, precious metals, computers, securities, passports. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Malaysia Airlines bag online?
Yes, Malaysia Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Malaysia Airlines's tracking portal.
How does Malaysia Airlines calculate the value of lost items?
Malaysia Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Malaysia Airlines for lost or delayed baggage?
Malaysia Airlines's maximum baggage compensation is up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
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