IndiGo Lost or Damaged Baggage: Compensation & Claim Guide
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get IndiGo baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at IndiGo's claims portal.
IndiGo Baggage Claims & Compensation: What You Need to Know
IndiGo is a Asia-Pacific carrier headquartered in IN. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with IndiGo, time-sensitive actions are critical. The tightest deadline is 3 days from the incident; interim expenses are covered up to $25; excluded items include jewelry, cash, electronics; typical response time is 14 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: the the executive office channel (rated 70% effective) tends to yield the best results; the escalation path with the highest success rate (75%) involves file case in district consumer disputes redressal forum under consumer protection act 2019; our data for IndiGo has a confidence score of 80%; last verified in February 2026.
Compared to other airlines in our database: IndiGo's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $25 is below average. These figures are based on data from 56 airlines.
IndiGo Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 3 days | DGCA CAR Section 3 Series M Part IV |
| domestic | File Claim Online | 7 days | DGCA CAR Section 3 Series M Part IV |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim may be denied under DGCA India rules
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 7 days | DGCA CAR Section 3 Series M Part IV |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim may be denied under DGCA India rules
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | DGCA CAR Section 3 Series M Part IV |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim may be denied under DGCA India rules
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Baggage Service Office
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
IndiGo Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $25 (3 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $25 (3 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
IndiGo Contact Information
Baggage Hotline
+91 124 617 3838
Hours: 24/7
Avg wait: 20 min
IndiGo customer care. Have your PNR and PIR number ready.
Claims Email
customer.relations@goindigo.in
Email for baggage claims. Response time: 7-14 days.
Customer Service
+91 124 617 3838
Hours: 24/7
Avg wait: 25 min
General customer service number.
Executive Office
Pieter Elbers, CEO - InterGlobe Aviation Ltd, Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon 122002, Haryana, India
Executive escalation. Use only after other channels exhausted.
Social Media
@IndiGo6E on Twitter/X
Hours: 24/7
Active social media support. DM for privacy.
Claim Forms & Portals
IndiGo Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 14 days
IndiGo Delayed Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 14 days
IndiGo Lost Baggage Claim
Online PortalLogin required — Submit via online
Typical response: 28 days
Escalation Path
internal
55% successCall customer care at +91 124 617 3838 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
60% successSubmit written complaint to customer.relations@goindigo.in with all documentation attached
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
social media
65% successPost on Twitter/X @IndiGo6E with details. Indian carriers are responsive to social media pressure.
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 7 days
regulatory
70% successFile complaint with Directorate General of Civil Aviation (DGCA) India via AirSewa portal
When to escalate: All internal options exhausted
Avg resolution: 30 days
Body: DGCA India
legal
75% successBest Success RateFile case in District Consumer Disputes Redressal Forum under Consumer Protection Act 2019
When to escalate: DGCA complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is IndiGo's maximum baggage liability for domestic flights?
IndiGo's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is IndiGo's maximum baggage liability for international flights?
IndiGo's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with IndiGo?
Bag declared lost after 21 days. File formal claim within 21 days.
Does IndiGo cover expenses while my bag is delayed?
Yes, IndiGo provides interim expense coverage up to $25 for up to 3 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does IndiGo exclude from baggage liability?
IndiGo excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
How does IndiGo calculate the value of lost items?
IndiGo applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from IndiGo for lost or delayed baggage?
IndiGo's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach IndiGo about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for IndiGo baggage claims, with an effectiveness rating of 70%.
Free: Airline Baggage Claim Checklist
Step-by-step guide to documenting your loss, meeting deadlines, and getting the compensation you deserve.
No spam. Unsubscribe anytime.