Hawaiian Airlines Baggage Claims: Compensation Limits, Deadlines & Contacts
Domestic Max
$4,700
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Hawaiian Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $4,700. International compensation is capped at 1519 SDR (~$2,175).
Hawaiian Airlines Baggage Claims & Compensation: What You Need to Know
Hawaiian Airlines is based in US and serves as a prominent North American carrier. When filing a baggage claim with Hawaiian Airlines, your rights and the airline's obligations are determined by the applicable regulatory framework for your flight route.
Here are the key facts about Hawaiian Airlines's baggage claim process: The most urgent deadline is 4 hours from the incident; excluded items include Cash, Jewelry, Electronics; typical response time is 14 days. Preparing your documentation in advance and meeting every deadline will put your claim in the strongest possible position.
Strategic tip for Hawaiian Airlines claims: the the executive office channel (rated 80% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file in small claims court; our data for Hawaiian Airlines has a confidence score of 85%; last verified in January 2026.
Compared to other airlines in our database: Hawaiian Airlines's domestic liability cap of $4,700 is 93% above the industry average of $2,431; their international limit of ~$2,175 sits above the average. These figures are based on data from 56 airlines.
Hawaiian Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 4 hours | 14 CFR Part 254 |
| international | Submit Documentation | 7 days | Montreal Convention Article 31 |
If missed: Claim may be denied
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 4 hours | 14 CFR Part 254 |
| domestic | Submit Documentation | 30 days | 14 CFR Part 254 |
| international | Submit Documentation | 21 days | Montreal Convention Article 31 |
If missed: Claim may be denied
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 7 days | 14 CFR Part 254 |
| international | File Claim Online | 21 days | Montreal Convention |
If missed: File written itemized claim
Documentation Requirements
Required Documents
- ✓pir report
PIR from airport
Note: Report within 4 hours
- ✓photo
Photos of damage
- ✓interim expense receipt
Receipts for essential purchases
Note: Reasonable items only
- ✓pir report
Property Irregularity Report from airport
Note: Get PIR number before leaving airport
- ✓boarding pass
Boarding pass
- ✓pir report
Property Irregularity Report
- ✓itemized list
Written itemization of lost items with values
Recommended (Optional)
- ○receipt
Purchase receipts if available
Hawaiian Airlines Liability Limits
Domestic Flights
$4,700
DOT Domestic (14 CFR Part 254)
Excluded: Cash, Jewelry, Electronics, Medications
International Flights
$2,175
1519 SDR
Montreal Convention
Excluded: Cash, Jewelry, Electronics, Medications
Hawaiian Airlines Contact Information
Baggage Hotline
866-389-6654
Hours: 8AM-4:30PM HST daily
Central Baggage Services. Fax: 808-835-3466
Claims Mailing Address
Hawaiian Airlines Central Baggage Services, P.O. Box 30008, Honolulu, HI 96820
Mail written claims here
Claims Email
claims@hawaiianair.com
Central Baggage Services email
Customer Service
800-367-5320
Hours: 24/7
General customer service line
Executive Office
anthony.bagio@hawaiianair.com
Senior Director Customer Relations. CEO: joe.sprague@hawaiianair.com
Claim Forms & Portals
Escalation Path
internal
70% successFile PIR at airport. Then contact Central Baggage: 866-389-6654 or claims@hawaiianair.com
When to escalate: Initial baggage issue
Avg resolution: 14 days
internal
60% successEscalate to Anthony Bagio, Senior Director: anthony.bagio@hawaiianair.com
When to escalate: Central Baggage fails to resolve
Avg resolution: 7 days
internal
55% successContact CEO Joe Sprague: joe.sprague@hawaiianair.com
When to escalate: Executive unable to resolve
Avg resolution: 14 days
regulatory
75% successFile DOT complaint. Airlines must acknowledge in 30 days, respond in 60.
When to escalate: All internal options exhausted
Avg resolution: 60 days
legal
80% successBest Success RateFile in small claims court
When to escalate: DOT complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is Hawaiian Airlines's maximum baggage liability for domestic flights?
Hawaiian Airlines's maximum liability for domestic flights is $4,700 under DOT Domestic (14 CFR Part 254). This covers the depreciated value of your bag and its contents.
What is Hawaiian Airlines's maximum baggage liability for international flights?
Hawaiian Airlines's maximum liability for international flights is 1519 SDR (approximately $2,175) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Hawaiian Airlines?
Bag considered lost after 7 days
What items does Hawaiian Airlines exclude from baggage liability?
Hawaiian Airlines excludes the following items from baggage liability: Cash, Jewelry, Electronics, Medications. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Hawaiian Airlines bag online?
Yes, Hawaiian Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR).
How does Hawaiian Airlines calculate the value of lost items?
Hawaiian Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Hawaiian Airlines for lost or delayed baggage?
Hawaiian Airlines's maximum baggage compensation is up to $4,700 for domestic flights, and up to 1519 SDR (approximately $2,175) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Hawaiian Airlines about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Hawaiian Airlines baggage claims, with an effectiveness rating of 80%.
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