EgyptAir Baggage Claim: Compensation, Deadlines & How to File
International Max
1519 SDR
Avg Response
30 days
Claim Types
3
To get EgyptAir baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). International compensation is capped at 1519 SDR (~$1,900). File online at EgyptAir's claims portal.
EgyptAir Baggage Claims & Compensation: What You Need to Know
Headquartered in EG, a member of the Star Alliance, EgyptAir operates as a major Middle Eastern and African airline. Your baggage claim rights with EgyptAir are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
EgyptAir's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; excluded items include jewelry, cash, electronics; typical response time is 30 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the the baggage hotline channel (rated 60% effective) tends to yield the best results; the escalation path with the highest success rate (70%) involves bring a legal action for compensation. any right to damages is extinguished if suit is not filed within 2 years of the date of arrival (or scheduled arrival).; our data for EgyptAir has a confidence score of 78%; last verified in June 2026.
Compared to other airlines in our database: their international limit of ~$1,900 is slightly below the average. These figures are based on data from 83 airlines.
EgyptAir Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | Submit Documentation | 7 days | Montreal Convention Art. 31 |
If missed: Claim time-barred under Montreal Convention Article 31; baggage presumed delivered in good condition.
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim time-barred under Montreal Convention Article 31.
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Delay in declaring loss and processing compensation; claim may be barred under Montreal Convention.
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from the EgyptAir baggage service office in the arrival hall
Note: Obtain BEFORE leaving the airport. Contains the file reference number used to track the claim.
- ✓boarding pass
Original boarding pass or e-ticket / booking confirmation
- ✓baggage tag
Baggage claim tag / check
- ✓photo
Photos of the damaged bag from multiple angles
Note: Include close-ups of damage and full-bag photos; also photograph any damaged contents.
- ✓interim expense receipt
Receipts for emergency purchases made while baggage is delayed
Note: Keep all receipts for essential items (toiletries, clothing). Submit within the 21-day window.
- ✓pir report
Property Irregularity Report from the EgyptAir baggage service office
- ✓boarding pass
Original boarding pass or e-ticket / booking confirmation
- ✓itemized list
Itemized inventory of bag contents with estimated values
Note: Be detailed: include brand names, purchase dates and condition. Excludes prohibited items.
- ✓pir report
Property Irregularity Report from the EgyptAir baggage service office
- ✓boarding pass
Original boarding pass or e-ticket / booking confirmation
- ✓baggage tag
Baggage claim tag / check
Recommended (Optional)
- ○receipt
Receipts / proof of value for damaged contents
- ○receipt
Receipts / proof of value for claimed items
EgyptAir Liability Limits
International Flights
$1,900
1519 SDR
Montreal Convention
Excluded: jewelry, cash, electronics, documents, medication, keys, fragile
EgyptAir Contact Information
Baggage Hotline
+20 2 2696 4444
Hours: 24/7
Avg wait: 30 min
EgyptAir / Cairo International Airport customer service line; ask for baggage services. Have your PIR file reference ready.
Claims Mailing Address
EgyptAir Customer Affairs, EGYPTAIR Holding Company Administrative Complex, Airport Road, P.O. Box 11776, Cairo, Egypt
Mailing address for formal written baggage claims and escalations. Send by trackable courier.
Claims Email
mybaggage@egyptair.com
Official baggage claim email for delayed, damaged or lost baggage and compensation. Submit within 7 days (damage).
Claims Email
customeraff@egyptair.com
Customer Affairs email for written complaints and escalations.
Customer Service
+1 212 581 5600
Hours: 24/7
Avg wait: 30 min
EgyptAir New York office; assists US passengers with bookings and baggage issues.
Executive Office
Captain Ahmed Adel, Chairman & CEO, EGYPTAIR Holding Company, Administrative Complex, Airport Road, P.O. Box 11776, Cairo, Egypt
Executive escalation. Chairman & CEO of EGYPTAIR Holding Company. Use only after other channels exhausted.
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We'll file your EgyptAir claim end-to-end — or use the official forms below.
Claim Forms & Portals
Escalation Path
internal
55% successCall the EgyptAir / Cairo Airport baggage line +20 2 2696 4444 with your PIR file reference number.
When to escalate: Initial PIR filed, no update within 7 days
Avg resolution: 7 days
internal
55% successSubmit a written claim to mybaggage@egyptair.com (and customeraff@egyptair.com) with PIR, boarding pass, baggage tag and supporting documents.
When to escalate: No resolution after first contact
Avg resolution: 21 days
internal
60% successSend an executive escalation letter to the Chairman & CEO, EGYPTAIR Holding Company, Administrative Complex, Airport Road, P.O. Box 11776, Cairo, Egypt.
When to escalate: Customer Affairs response unsatisfactory or no reply
Avg resolution: 21 days
regulatory
65% successFile a complaint with the US Department of Transportation (applies to international flights touching the US).
When to escalate: Internal options exhausted on a US itinerary (CAI<->JFK/IAD/LAX)
Avg resolution: 60 days
legal
70% successBest Success RateBring a legal action for compensation. Any right to damages is extinguished if suit is not filed within 2 years of the date of arrival (or scheduled arrival).
When to escalate: Regulatory route unsuccessful; within 2 years of arrival (Montreal Convention Art. 35)
Avg resolution: 120 days
Frequently Asked Questions
What is EgyptAir's maximum baggage liability for international flights?
EgyptAir's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with EgyptAir?
Baggage is searched for 21 days from the scheduled arrival date; if not located it is declared lost and the file moves to compensation. File a written claim within this window.
What items does EgyptAir exclude from baggage liability?
EgyptAir excludes the following items from baggage liability: jewelry, cash, electronics, documents, medication, keys, fragile. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing EgyptAir bag online?
Yes, EgyptAir uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at EgyptAir's tracking portal.
How does EgyptAir calculate the value of lost items?
EgyptAir applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from EgyptAir for lost or delayed baggage?
EgyptAir's maximum baggage compensation is up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach EgyptAir about a baggage claim?
Based on our data, calling the baggage hotline is the most effective channel for EgyptAir baggage claims, with an effectiveness rating of 60%. You can reach them at +20 2 2696 4444.
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