Asiana Airlines Baggage Compensation: Lost, Delayed & Damaged Claims
Domestic Max
$2,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get Asiana Airlines baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $2,000. International compensation is capped at 1519 SDR (~$2,000). File online at Asiana Airlines's claims portal.
Asiana Airlines Baggage Claims & Compensation: What You Need to Know
Headquartered in KR, a member of the Star Alliance, Asiana Airlines operates as a major Asia-Pacific airline. Your baggage claim rights with Asiana Airlines are governed by federal regulations and international treaties, which set specific deadlines and compensation limits.
Asiana Airlines's claims process has several important details to be aware of. The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 14 days. Understanding these specifics before you begin the process helps ensure your claim is handled efficiently.
Based on our research, the the claims mailing address channel (rated 75% effective) tends to yield the best results; the escalation path with the highest success rate (78%) involves file claim in korean consumer courts or pursue arbitration via korea consumer agency. for us-originating flights, file dot complaint at airconsumer.dot.gov; our data for Asiana Airlines has a confidence score of 82%; last verified in February 2026.
Compared to other airlines in our database: Asiana Airlines's domestic liability cap of $2,000 is 18% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.
Asiana Airlines Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim barred under Montreal Convention Article 31
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim barred under Montreal Convention
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Baggage Service Office
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
Asiana Airlines Liability Limits
Domestic Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
Asiana Airlines Contact Information
Baggage Hotline
+82 2 2669 8000
Hours: 24/7
Avg wait: 20 min
Asiana Airlines baggage service center. Have your booking reference and PIR number ready.
Claims Mailing Address
Asiana Airlines Customer Relations, 47 Osoe-dong, Gangseo-gu, Seoul 07528, South Korea
Send formal written claims via registered post.
Claims Email
customer@flyasiana.com
Email for baggage claims and customer relations. Response time: 7-14 days.
Customer Service
1-800-227-4262
Hours: 24/7
Avg wait: 25 min
US customer service number for Asiana Airlines.
Executive Office
Asiana Airlines Executive Office (Korean Air subsidiary) - 47 Osoe-dong, Gangseo-gu, Seoul 07528, South Korea
Executive escalation. Now under Korean Air management. Use only after other channels exhausted.
Social Media
@AsianaAirlines on Twitter/X
Hours: 24/7
Social media support. DM for privacy.
Claim Forms & Portals
Escalation Path
internal
60% successCall Asiana Airlines baggage service at +82 2 2669 8000 or US 1-800-227-4262 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
60% successSubmit written complaint via customer@flyasiana.com with all documentation attached
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
68% successEscalate to Korean Air executive office (parent company). Send letter to Korean Air, 260 Haneul-gil, Gangseo-gu, Seoul 07505, South Korea
When to escalate: Customer relations response unsatisfactory
Avg resolution: 14 days
regulatory
68% successFile complaint with South Korea Ministry of Land, Infrastructure and Transport (MOLIT)
When to escalate: All internal options exhausted
Avg resolution: 30 days
Body: South Korea Ministry of Land, Infrastructure and Transport (MOLIT)
legal
78% successBest Success RateFile claim in Korean consumer courts or pursue arbitration via Korea Consumer Agency. For US-originating flights, file DOT complaint at airconsumer.dot.gov
When to escalate: MOLIT complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is Asiana Airlines's maximum baggage liability for domestic flights?
Asiana Airlines's maximum liability for domestic flights is $2,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Asiana Airlines's maximum baggage liability for international flights?
Asiana Airlines's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Asiana Airlines?
Bag declared lost after 21 days. File formal claim within 21 days.
Does Asiana Airlines cover expenses while my bag is delayed?
Yes, Asiana Airlines provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does Asiana Airlines exclude from baggage liability?
Asiana Airlines excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Asiana Airlines bag online?
Yes, Asiana Airlines uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Asiana Airlines's tracking portal.
How does Asiana Airlines calculate the value of lost items?
Asiana Airlines applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Asiana Airlines for lost or delayed baggage?
Asiana Airlines's maximum baggage compensation is up to $2,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Asiana Airlines about a baggage claim?
Based on our data, writing to the claims mailing address is the most effective channel for Asiana Airlines baggage claims, with an effectiveness rating of 75%.
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