All Nippon Airways Baggage Claims: Compensation Limits, Deadlines & Contacts
Domestic Max
$1,000
International Max
1519 SDR
Avg Response
14 days
Claim Types
3
To get All Nippon Airways baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $1,000. International compensation is capped at 1519 SDR (~$2,000). File online at All Nippon Airways's claims portal.
All Nippon Airways Baggage Claims & Compensation: What You Need to Know
All Nippon Airways is a Asia-Pacific carrier headquartered in JP, a member of the Star Alliance. Under applicable aviation regulations, passengers have defined rights when baggage is lost, damaged, or delayed.
When filing a claim with All Nippon Airways, time-sensitive actions are critical. The tightest deadline is 7 days from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 14 days. Acting quickly and having your documentation ready significantly increases the likelihood of a successful claim.
For the best chance of resolving your claim: the the baggage hotline channel (rated 78% effective) tends to yield the best results; the escalation path with the highest success rate (78%) involves file claim via japanese summary court for small claims or engage aviation lawyer; our data for All Nippon Airways has a confidence score of 88%; last verified in February 2026.
Compared to other airlines in our database: All Nippon Airways's domestic liability cap of $1,000 is 59% below the industry average of $2,431; their international limit of ~$2,000 matches the industry standard; their interim expense allowance of $50 is about average. These figures are based on data from 56 airlines.
All Nippon Airways Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 7 days | Montreal Convention Art. 31 |
| domestic | File Claim Online | 14 days | ANA Conditions of Carriage |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim may be denied under ANA conditions of carriage
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 14 days | ANA Conditions of Carriage |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: Claim may be denied under ANA conditions of carriage
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 14 days | ANA Conditions of Carriage |
| international | File Claim Online | 21 days | Montreal Convention Art. 31, 35 |
If missed: Claim may be denied under ANA conditions of carriage
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report from airport Baggage Service Office
Note: Get this BEFORE leaving the airport. Contains reference number needed for all future communications.
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
- ✓photo
Photos of damage from multiple angles
Note: Include close-ups of damage and overall bag condition.
- ✓interim expense receipt
Receipts for essential emergency purchases
Note: Toiletries, underwear, essential clothing only. Keep all receipts.
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓itemized list
Complete inventory of bag contents with estimated values
Note: Include brand names, purchase dates, and current value.
- ✓receipt
Receipts for claimed items
- ✓pir report
Property Irregularity Report from airport
- ✓boarding pass
Original boarding pass or e-ticket confirmation
- ✓baggage tag
Baggage claim check
Recommended (Optional)
- ○receipt
Original purchase receipt or repair estimate
All Nippon Airways Liability Limits
Domestic Flights
$1,000
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
International Flights
$2,000
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, cameras, documents, medication, fragile items
All Nippon Airways Contact Information
Baggage Hotline
+81 3 6741 1120
Hours: Mon-Sun 6:30AM-10PM JST
Avg wait: 15 min
ANA baggage services. Have your booking reference and PIR number ready.
Claims Mailing Address
ANA Customer Relations, Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan
Send formal written claims via registered post.
Claims Email
customer.relations@ana.co.jp
Email for baggage claims. Response time: 7-14 business days.
Customer Service
+81 3 6741 1120
Hours: 24/7
Avg wait: 20 min
General customer service number. US callers: 1-800-235-9262.
Executive Office
ANA Executive Office - Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan
Executive escalation. Use only after other channels exhausted.
Social Media
@ANA_travel_info on Twitter/X
Hours: 24/7
Active social media support. DM for privacy.
Claim Forms & Portals
Escalation Path
internal
65% successCall baggage services at +81 3 6741 1120 with PIR reference number
When to escalate: Initial claim filed, no response in 7 days
Avg resolution: 7 days
internal
68% successSubmit written complaint to customer.relations@ana.co.jp or by post to Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo
When to escalate: Claim denied or inadequate offer after 14 days
Avg resolution: 21 days
internal
72% successSend executive escalation letter to ANA Executive Office at Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
68% successFile complaint with Japan Civil Aviation Bureau (JCAB) under Ministry of Land, Infrastructure, Transport and Tourism (MLIT)
When to escalate: All internal options exhausted
Avg resolution: 30 days
legal
78% successBest Success RateFile claim via Japanese Summary Court for small claims or engage aviation lawyer
When to escalate: JCAB complaint unsuccessful
Avg resolution: 60 days
Frequently Asked Questions
What is All Nippon Airways's maximum baggage liability for domestic flights?
All Nippon Airways's maximum liability for domestic flights is $1,000 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is All Nippon Airways's maximum baggage liability for international flights?
All Nippon Airways's maximum liability for international flights is 1519 SDR (approximately $2,000) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with All Nippon Airways?
File formal lost baggage claim within 14 days per ANA domestic policy.
Does All Nippon Airways cover expenses while my bag is delayed?
Yes, All Nippon Airways provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does All Nippon Airways exclude from baggage liability?
All Nippon Airways excludes the following items from baggage liability: jewelry, cash, electronics, cameras, documents, medication, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing All Nippon Airways bag online?
Yes, All Nippon Airways uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at All Nippon Airways's tracking portal.
How does All Nippon Airways calculate the value of lost items?
All Nippon Airways applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from All Nippon Airways for lost or delayed baggage?
All Nippon Airways's maximum baggage compensation is up to $1,000 for domestic flights, and up to 1519 SDR (approximately $2,000) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach All Nippon Airways about a baggage claim?
Based on our data, calling the baggage hotline is the most effective channel for All Nippon Airways baggage claims, with an effectiveness rating of 78%. You can reach them at +81 3 6741 1120.
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