Air Transat Baggage Claims: Compensation Limits, Deadlines & Contacts
Domestic Max
$1,900
International Max
1519 SDR
Avg Response
21 days
Claim Types
3
To get Air Transat baggage compensation, report the issue at the airport baggage office immediately and get a PIR (Property Irregularity Report). Domestic compensation is capped at $1,900. International compensation is capped at 1519 SDR (~$1,900). File online at Air Transat's claims portal.
Air Transat Baggage Claims & Compensation: What You Need to Know
Air Transat is based in CA and serves as a prominent North American carrier. When filing a baggage claim with Air Transat, your rights and the airline's obligations are determined by the applicable regulatory framework for your flight route.
Here are the key facts about Air Transat's baggage claim process: The most urgent deadline is 24 hours from the incident; interim expenses are covered up to $50; excluded items include jewelry, cash, electronics; typical response time is 21 days. Preparing your documentation in advance and meeting every deadline will put your claim in the strongest possible position.
Strategic tip for Air Transat claims: the the executive office channel (rated 75% effective) tends to yield the best results; the escalation path with the highest success rate (80%) involves file a claim in small claims court (quebec or applicable province) or consult an aviation attorney; our data for Air Transat has a confidence score of 82%; last verified in June 2026.
Compared to other airlines in our database: Air Transat's domestic liability cap of $1,900 is 21% below the industry average of $2,420; their international limit of ~$1,900 is slightly below the average; their interim expense allowance of $50 is about average. These figures are based on data from 83 airlines.
Air Transat Claim Deadlines
Damaged Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | Report at Airport | 24 hours | Montreal Convention Art. 31 |
| domestic | File Claim Online | 7 days | Montreal Convention Art. 31 |
| international | Report at Airport | 7 days | Montreal Convention Art. 31 |
If missed: Claim may be denied; airline may assume damage occurred after the bag left its custody
Delayed Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 31 |
If missed: May lose right to delay compensation and interim expense reimbursement
Lost Baggage
| Flight Type | Action | Deadline | Regulation |
|---|---|---|---|
| domestic | File Claim Online | 21 days | Montreal Convention Art. 17, 31 |
| international | File Claim Online | 21 days | Montreal Convention Art. 17, 35 |
| international | Submit Documentation | 30 days | Montreal Convention Art. 17 |
If missed: Claim may be denied or reduced; loss of delay-period reimbursement
Documentation Requirements
Required Documents
- ✓pir report
Property Irregularity Report (PIR) created at the airport baggage office
Note: Obtain BEFORE leaving the airport. Contains the baggage file reference number needed to file online.
- ✓boarding pass
Boarding pass or booking reference / e-ticket confirmation
- ✓baggage tag
Baggage claim check / bag tag receipt
- ✓photo
Photos of the damaged bag from multiple angles
Note: Include close-ups of the damage and full views of the bag. Photograph any damaged contents.
- ✓interim expense receipt
Receipts for essential emergency purchases made while the bag was delayed
Note: Toiletries, underwear, essential clothing and medication. Keep all original receipts.
- ✓pir report
Property Irregularity Report (PIR) created at the airport
- ✓boarding pass
Boarding pass or booking reference / e-ticket confirmation
- ✓itemized list
Complete itemized inventory of bag contents with estimated values
Note: Be detailed: include brand names, purchase dates and condition for each item.
- ✓receipt
Receipts or proof of value for claimed items
Note: Credit card statements and photos of items are accepted as supporting proof.
- ✓pir report
Property Irregularity Report (PIR) created at the airport
- ✓boarding pass
Boarding pass or booking reference / e-ticket confirmation
- ✓baggage tag
Baggage claim check / bag tag receipt
Recommended (Optional)
- ○repair estimate
Repair estimate for the damaged bag, where repair is possible
Air Transat Liability Limits
Domestic Flights
$1,900
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, documents, medication, keys, fragile items
International Flights
$1,900
1519 SDR
Montreal Convention
Interim expenses: up to $50 (5 days)
Excluded: jewelry, cash, electronics, documents, medication, keys, fragile items
Air Transat Contact Information
Baggage Hotline
1-800-388-5836
Hours: 24/7
Avg wait: 25 min
Lost and Found / baggage line for delayed, lost or damaged bags. Have your file reference number ready.
Claims Mailing Address
Air Transat A.T. Inc., Customer Relations, 5959 boul. de la Cote-Vertu, Montreal, QC H4S 2E6, Canada
Mailing address for formal written claims and escalations. Send by certified/registered mail.
Claims Email
https://www.airtransat.com/en-US/forms/baggage-claims-lost-delayed-or-damaged
Baggage claims are submitted through the online claim form (no public claims email published). Response time: 14-30 days.
Customer Service
1-877-872-6728
Hours: Mon-Fri 9am-5pm ET
Avg wait: 30 min
General toll-free customer service / reservations line for US and Canada
Executive Office
Annick Guerard, President & CEO - Air Transat A.T. Inc., 5959 boul. de la Cote-Vertu, Montreal, QC H4S 2E6, Canada
Executive escalation. Use only after other channels are exhausted.
Want us to handle this for you?
We'll file your Air Transat claim end-to-end — or use the official forms below.
Claim Forms & Portals
Escalation Path
internal
55% successCall the Air Transat baggage line 1-800-388-5836 with your file reference number
When to escalate: Initial claim filed, no response within 7 days
Avg resolution: 7 days
internal
60% successSubmit a written complaint to Air Transat Customer Relations via the online form or certified mail
When to escalate: Claim denied or inadequate offer
Avg resolution: 21 days
internal
65% successSend an executive escalation letter to President & CEO Annick Guerard at the Montreal head office
When to escalate: Customer Relations response unsatisfactory
Avg resolution: 14 days
regulatory
75% successFile an air travel complaint with the Canadian Transportation Agency (CTA) under the Air Passenger Protection Regulations. For US-touching itineraries, a US DOT complaint may also be filed.
When to escalate: Airline contacted in writing and 30 days passed with no satisfactory reply
Avg resolution: 60 days
legal
80% successBest Success RateFile a claim in small claims court (Quebec or applicable province) or consult an aviation attorney
When to escalate: CTA process unsuccessful or claim exceeds small claims limit (suit must be filed within 2 years under Montreal Convention Art. 35)
Avg resolution: 90 days
Frequently Asked Questions
What is Air Transat's maximum baggage liability for domestic flights?
Air Transat's maximum liability for domestic flights is $1,900 under Montreal Convention. This covers the depreciated value of your bag and its contents.
What is Air Transat's maximum baggage liability for international flights?
Air Transat's maximum liability for international flights is 1519 SDR (approximately $1,900) under the Montreal Convention. SDR values fluctuate with exchange rates.
How long do I have to file a lost baggage claim with Air Transat?
A delayed bag not recovered is generally declared lost after 21 days; file the lost-baggage claim once declared lost
Does Air Transat cover expenses while my bag is delayed?
Yes, Air Transat provides interim expense coverage up to $50 for up to 5 days. This covers reasonable purchases like toiletries, underwear, and a change of clothing. Keep all receipts — you won't be reimbursed without them.
What items does Air Transat exclude from baggage liability?
Air Transat excludes the following items from baggage liability: jewelry, cash, electronics, documents, medication, keys, fragile items. These items are not covered even if they are damaged, lost, or stolen during transit. Consider keeping high-value and excluded items in your carry-on.
Can I track my missing Air Transat bag online?
Yes, Air Transat uses the WorldTracer system for tracking mishandled baggage. You can check the status of your delayed or lost bag using the reference number from your Property Irregularity Report (PIR). Track your bag at Air Transat's tracking portal.
How does Air Transat calculate the value of lost items?
Air Transat applies depreciation when calculating compensation for lost items, meaning you receive the current value rather than the original purchase price. Typical depreciation is 10-20% per year for clothing and 20-33% for electronics. Provide purchase receipts or credit card statements to support your claimed values.
How much compensation can I get from Air Transat for lost or delayed baggage?
Air Transat's maximum baggage compensation is up to $1,900 for domestic flights, and up to 1519 SDR (approximately $1,900) for international flights under the Montreal Convention. Actual compensation is based on the depreciated value of your items, so keep receipts and purchase records to support your claim.
What's the fastest way to reach Air Transat about a baggage claim?
Based on our data, contacting the executive office is the most effective channel for Air Transat baggage claims, with an effectiveness rating of 75%.
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